United States Postal Service

2.8
121 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1702 Windsor Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1702 Windsor Rd, Loves Park, IL
61111, United States

Hours

Reviews

2.8
121 reviews
5 stars
46
4 stars
5
3 stars
5
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many expressing frustration over poor customer service experiences.

Delivery Issues

A significant number of reviews highlighted problems with lost packages, misdelivered mail, and delays in delivery.

Facility Management

Customers criticized the management and organization of the post office, citing long wait times and inadequate staffing during busy periods.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service provided.

Accountability Concerns

Many reviews mentioned a lack of accountability for lost or misdelivered mail, leading to frustration among customers.
  • JE
    JayJay808 Eightoheight
    Nov 6, 2025
    1.0
    Ralph Rivera the Post Office Main Supervisor will lie to your face when dealing with multiple Certified lost packages. Our United States Post Office and it’s workers are completely unreliable and work ethic is complete garbage. You pay for certified mail and it gets sent out of town when it is supposed to stay in town. No one is liable after paying almost $70 for service and was never told you will not get reimbursed when they lose your your very important mail. Just disgusting service. All needs to be fired.
  • II
    Ivan
    Aug 20, 2025
    1.0
    terrible service. letters always getting lost.
  • JS
    Joel Sanchez
    Aug 4, 2025
    1.0
    The lady that attended me was rude a hell, if I could leave 0 stars I would
  • AN
    Allyssa Norgard
    Jul 11, 2025
    1.0
    There’s been multiple times where they haven’t scanned our packages that have prepaid labels. Also very rude. I would give 0 stars if I could. Literally so lazy.
  • TG
    Tom G
    Jul 5, 2025
    1.0
    Facility is not well kept and staff are not that helpful. Ultimately think we need to get rid of the postal system and on to something economical and efficient. Anyone can deliver junk mail

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.