United States Postal Service

2.8
124 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1702 Windsor Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1702 Windsor Rd, Loves Park, IL
61111, United States

Hours

Reviews

2.8
124 reviews
5 stars
47
4 stars
5
3 stars
5
2 stars
6
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and accountability.

Delivery Issues

A significant number of customers reported lost or misdelivered packages, with complaints about mail not being delivered at all or being delivered to the wrong addresses.

Facility Management

The facility was described as poorly managed, with long wait times and insufficient staff during busy periods, leading to customer dissatisfaction.

Mixed Experiences

While many reviews were negative, some customers reported positive experiences with friendly staff and efficient service, indicating inconsistency in service quality.
  • BS
    Beverly Sullivan
    5 days ago
    1.0
    Staff members are rude. One lady was so loud shouting out personal information.
  • DB
    Dennis Bates
    Dec 3, 2025
    1.0
    Facility is not well kept and staff are not that helpful.
  • JE
    JayJay808 Eightoheight
    Nov 6, 2025
    1.0
    Ralph Rivera the Post Office Main Supervisor will lie to your face when dealing with multiple Certified lost packages. Our United States Post Office and it’s workers are completely unreliable and work ethic is complete garbage. You pay for certified mail and it gets sent out of town when it is supposed to stay in town. No one is liable after paying almost $70 for service and was never told you will not get reimbursed when they lose your your very important mail. Just disgusting service. All needs to be fired.
  • II
    Ivan
    Aug 20, 2025
    1.0
    terrible service. letters always getting lost.
  • JS
    Joel Sanchez
    Aug 4, 2025
    1.0
    The lady that attended me was rude a hell, if I could leave 0 stars I would

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.