United States Postal Service

3.5
65 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 18125 Roy St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18125 Roy St, Lansing, IL
60438, United States

Hours

Reviews

3.5
65 reviews
5 stars
36
4 stars
6
3 stars
0
2 stars
1
1 star
22
  • AW
    Alicia Ward
    Oct 15, 2025
    1.0
    Went today to retrieve mail that needed a signature. The workers Bee and Cindy are extremely disrespectful to people of color and have no respect for customers or postmaster who is equally disrespectful. When postmaster advised Bee to stop talking it was not honored and made her even more irate SMH. Glad I recorded this unprofessionalism by the staff and postmaster and filed a complaint which I WILL follow-up on to the FULLEST!!!!
  • YS
    Yae Searcy
    Aug 27, 2025
    1.0
    The man that works at this location is very polite & always cracks a joke or two! However, the woman specifically with the colored grey contacts seems as if she hates her job which makes our experience as a customer not the best. She left me standing without acknowledging me & avoided eye contact for about 5 minutes then operated afterwards as if she had somewhere to be with an attitude. Please do better.
  • PR
    Paul Robertz
    Jul 5, 2025
    5.0
    My business depends on a post office that works as one should, and this is the best post office I have experienced. They don't have a self-help kiosk or a big bin for packages, but they quickly scan in prepaid packages that you place on the counter. More importantly, they have some of the best customer service in Lansing. Bob is always helpful and Roscoe is a day-brightener!
  • SN
    shealer neither
    Jan 18, 2024
    1.0
    I have not received any mail since the last week it's been about a week. I understand about the weather but I want you to understand I'm going to postal carrier also and I do deliver my mail
  • SO
    Sol Olaguez
    Jun 30, 2018
    4.0
    Service is good.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.