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United States Postal Service

3.5
(68 reviews)

Business Details

18125 Roy St, Lansing, IL
60438, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 18125 Roy St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18125 Roy St, Lansing, IL
60438, United States

Hours

Reviews

3.5
68 reviews
5 stars
37
4 stars
6
3 stars
0
2 stars
1
1 star
24
  • LP
    Larvatus Prodeo
    Dec 18, 2025
    1.0
    Embarrassing. They’re out of passport forms. It’s your own government agency and you can’t keep the forms in stock. Pathetic. And the female employee wasn’t embarrassed or apologetic. Just acted like I was a burden for having the nerve to ask for a form. What is wrong with these people??? They’re never ashamed of their incompetence and it’s so sad!
  • TA
    Tascha Akodu
    Dec 5, 2025
    1.0
    I went in to do a change of address and they never submitted my form!! Now I don’t know where my mail is and nobody seems to be helping me!!!! I’m so frustrated
  • DC
    Dayana Chavez
    Nov 26, 2025
    5.0
    Everyone is very friendly and respectful. Love the open hours because I can drop off my stuff after work with no rush.
  • AW
    Alicia Ward
    Oct 15, 2025
    1.0
    Went today to retrieve mail that needed a signature. The workers Bee and Cindy are extremely disrespectful to people of color and have no respect for customers or postmaster who is equally disrespectful. When postmaster advised Bee to stop talking it was not honored and made her even more irate SMH. Glad I recorded this unprofessionalism by the staff and postmaster and filed a complaint which I WILL follow-up on to the FULLEST!!!!
  • EK
    Edward Klain
    Nov 29, 2022
    5.0
    I recently had two deliveries where I used an incorrect address. Mail carrier Brie (not sure of spelling) caught both errors and delivered both deliveries to my correct address. Thank you so much.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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