Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 25 Telser Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
126 reviews
5 stars
28
4 stars
10
3 stars
5
2 stars
3
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly highlighting negative experiences with a specific employee named Malik.
Efficiency
Customers noted inconsistent service speed, with some experiencing long wait times and slow processing.
Delivery Issues
Frequent complaints about misdelivered mail and packages, with some customers reporting lost items and delays.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Management Concerns
Several reviews mentioned a lack of accountability and poor management practices at this location.
- MUMedina UddinOct 10, 20255.0Hands down the best post office I've been to. Their service is always fast and efficient, and they're always able to answer all of my questions. Shoutout to Malik for taking the time to go above and beyond to help me get my package sent!
- CBChris BronSep 22, 20255.0My visit went fast and smooth. There were three employees instead of one like it was before. Which provides much faster service. Finally I can see the improvement!
- SMSam McKSep 20, 20251.0Came to this PO because a neighboring town *had* even worse service. Now, I can safely say, both locations are equally atrocious. The "fight-or-flight" instincts start pinging hard near the entrance. To explain, if you have a PO Box at this location, you can use the PO's physical address as a shipping address. My packages somehow arrive with the packing tape torn, either from tampering or sabotage, and they have been given to me *MORE THAN A MONTH LATER* from the date they were received. The date my packages were received were written on the package. There were no notifications in my PO Box until over a month later. This is ridiculous, because it's not USPS mail and requires minimal processing. It almost seems like intentional acts of pettiness. As for the guy at the front desk? Quite a lot of negative things have been said about him- most of which are true. If he likes you, he'll even hard-sell the most expensive mailing options for your parcel. Can't wait for his retirement. Given the current atmosphere, I understand how things might be getting more challenging for the USPS employees. I don't mean to smear all of them, because there are some who are pleasant. But I won't pull punches- over the years, management and a few, specific individuals have certainly earned their reputation with utter disregard to any efforts of improving anything. Do better.
- KSKristen StrandJul 6, 20255.0I had such a great experience at the Lake Zurich Post Office, thanks to Jerome! He was incredibly helpful, patient, and knowledgeable—especially compared to the experience I had at both Barrington locations. Jerome took the time to explain everything clearly and made the whole process feel easy and stress-free. It’s so refreshing to come across someone who genuinely cares and goes the extra mile. Thank you, Jerome, for your kindness and professionalism!
- PSPaul SmithJun 10, 20255.0I've had several interactions with the Lake Zurich Post Office, and each time, the staff has consistently gone above and beyond to provide exceptional service. Their dedication, professionalism, and willingness to help truly set them apart.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 25 Telser Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Complete and print your application before applying.
Do I need an appointment for passport services at this location?
You usually need to schedule an appointment online for passport services. Some locations offer limited walk-in hours.
What are the hours of operation for this Post Office?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search and reserve PO Boxes securely online. Instructions for completing your setup will be provided in person.
Is there after-hours access to PO Boxes at this Post Office?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check with this local Post Office for specifics.
What nearby medical services are close to the Post Office at 25 Telser Rd?
Wyeth J. Jordan, DO, a medical doctor, and True Health Medical and Wellness Center, a chiropractor, are nearby for your health needs.
Where can I find nearby dining options near the Post Office?
You can find various restaurants nearby including Rosati's Pizza of Lake Zurich, Sergio's Fresh Mexican Grill, China Style, Hunan Wing, and Ric's Dine In Dine Out.
Are there any nearby parks or recreation areas near the Post Office?
Yes, Knox Park is nearby where you can enjoy outdoor activities and sports.
What banking services are available near this Post Office?
Bank of America Financial Center, Bank of America Mortgage services, and a Bank of America ATM are located nearby for your banking needs.