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Brand Certified

United States Postal Service

2.4
(171 reviews)

Business Details

121 W Hillgrove Ave, La Grange, IL
60525, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 121 W Hillgrove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
121 W Hillgrove Ave, La Grange, IL
60525, United States

Hours

Reviews

2.4
171 reviews
5 stars
47
4 stars
10
3 stars
5
2 stars
6
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful service from staff, with specific complaints about certain employees being consistently unpleasant.

Staffing Issues

Customers noted that the location is often understaffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment indicates a lack of consistency in service quality.

Operational Problems

Frequent issues with package handling, lost mail, and inconsistent policies were highlighted, contributing to customer frustration.
  • RO
    Ricky O
    Feb 21, 2026
    5.0
    Postal worker was very polite and courteous.
  • TR
    Taylor Rusen-Tunk
    Feb 18, 2026
    1.0
    Rude and unhelpful staff. Will never return and highly encourage others to go elsewhere.
  • GG
    G
    Feb 11, 2026
    1.0
    Place is unbelievable! So slow! So rude! Horrible experience every time! Needs to be shut down!
  • TC
    Todd Curtis
    Feb 2, 2026
    1.0
    Not a great place. Staff isn't helpful. Sometimes they take cash, sometimes they don't. On occasion the morning clerks won't come in and they don't have a person to work and they just won't open.
  • KK
    Katelyn
    Jan 29, 2026
    4.0
    a whole lot nicer and more polite than Lagrange Park's post office. the older gentleman (I think his name was Kenneth) helping me today was nice and very patient even though internally I'm sure he probably was not the happiest with me since I was holding up the line with my package / questions. i just wish they'd ask if you had any questions. they have one person doing the passports and one doing the mailing, it would be great if they would have had one more person to help with the mailing. other than that it was great, thank you for your patience today kenneth :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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