United States Postal Service

2.4
161 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 121 W Hillgrove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
121 W Hillgrove Ave, La Grange, IL
60525, United States

Hours

Reviews

2.4
161 reviews
5 stars
47
4 stars
9
3 stars
5
2 stars
5
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with specific complaints about certain employees consistently providing poor service.

Service Speed

Customers frequently mentioned long wait times and slow service, often exacerbated by understaffing and inefficient handling of tasks.

Mixed Experiences

While many reviews were negative, some customers reported positive interactions with specific employees who provided helpful and friendly service.

Passport Services

Several customers expressed dissatisfaction with the passport service, citing rudeness and lack of assistance from staff.

Mail Issues

There were multiple complaints about lost mail, delayed deliveries, and packages being marked as delivered without actually being received.
  • JS
    Jason Schwartz
    Nov 8, 2025
    5.0
    Always professional and helpful.
  • RG
    Rudy Gonzalez
    Oct 29, 2025
    5.0
    The ladies there were very nice to my daughter and us with passport services.
  • MK
    Michael Kuzmanovski
    Oct 23, 2025
    3.0
    They take much too long to scan in packages that have a prepaid shipping label.
  • JH
    Julie Howard
    Oct 22, 2025
    4.0
    Hi Veronica, I have been receiving my mail from everyone except a friend in Florida. For some reason my mail to her, and her mail to me has been a constant problem. She lives in Coconut Creek Florida. I live in Countryside Illinois. I did finally receive the mail from her, a month late. She did finally receive the mail from me 2 weeks after I mailed it. Other than Florida back and forth my mail has been delivered correctly, as far as I'm aware of. Thank you for contacting me about my mail.
  • AR
    Armando Reyes
    Oct 14, 2025
    1.0
    No longer 24 hours, very inconvenient for my business.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.