The UPS Store

4.7
260 reviews
THE UPS STORE

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7694 in Joliet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
2219 W Jefferson St, Joliet, IL
60435, United States

Hours

Reviews

4.7
260 reviews
5 stars
234
4 stars
6
3 stars
2
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Shiva and Toni for their exceptional service.

Location Issues

Several reviews mentioned confusion regarding the store's location inside a pharmacy, with some customers finding it difficult to find.

Mixed Experiences

While many customers reported positive experiences, there were notable complaints about poor service and long wait times, indicating inconsistency in customer experience.

Cleanliness

The store was frequently described as clean and well-organized, contributing to a positive shopping environment.
  • KK
    Kyle Kingma
    6 days ago
    1.0
    I would give it zero stars if I could. Second time I have been here and they made the visit difficult. I asked if I could email a label to print. They said sure, just send it to our store email which I did she then printed it and put it on my package afterwards saying it would be $2.19 for print the label. Already annoyed I opted to pay for this ridiculous fee when no other store I’ve been to charges this. I did not have the box taped because a return slip needed to be put in the box she then said I would have to tape it up myself or she would have to charge another dollar for tape. She already had my label printed and put on the box. The owner on our previous visit said our items were listed on the items they cannot ship (they weren’t.) We went to fedex and had no problem at all. I definitely won’t be returning to this store or giving them another dime.
  • MZ
    María Zavala
    Dec 26, 2025
    1.0
    Se quedan con los paquetes no los resguardan
  • JC
    joselin carranza
    Dec 17, 2025
    5.0
    Excelente atención me ayudaron con todo a pesar de que nose inglés
  • SB
    Sabrina Bozorova
    Nov 25, 2025
    1.0
    This store didn’t even told me my package demanded was wrong and just that told me I over payed for my pounds and I was like it’s okay and now I see they charge me over 2600$ dollar without my permission they send my package even do they had my number and we wait here almost hour to someone to show up front of that store and I want them to give my money back
  • IT
    Imagine That
    Nov 20, 2025
    3.0
    Returned an item from Amazon. Jesús was trying to charge me a dollar for me to send the shipping label to their email. A 1 dollar charge was never mentioned on Amazon for a print out shipping label and I did not see a sign that said I had to pay UPS $1 for the label. I did not have any money at the time. Melody finished my process then was called to the back before she completed my transaction. Jesús completed my transaction and didn't mentioned that it costed $1 to print. To me it sounds like a scam to have people pay to print out a label, however it worked out in my favor.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 8:30 AM - 9:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Joliet offer?

The UPS Store #7694 in Joliet offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.