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THE UPS STORE
Brand Certified

The UPS Store

4.7
(261 reviews)

Business Details

2219 W Jefferson St, Joliet, IL
60435, United States
(815) 725-1102
https://locations.theupsstore.com/il/joliet/2219-w-jefferson-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7694 in Joliet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
2219 W Jefferson St, Joliet, IL
60435, United States

Hours

Reviews

4.7
261 reviews
5 stars
234
4 stars
6
3 stars
2
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Shiva and Toni for their exceptional service.

Fees and Charges

Several reviews expressed frustration over unexpected fees for printing labels and other services, leading to perceptions of unfair pricing.

Location and Setup

The store's location inside a pharmacy caused confusion for some customers, and there were complaints about the layout and signage.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding poor service and long wait times, indicating inconsistency in customer experiences.

Cleanliness

Customers appreciated the cleanliness and organization of the store, noting it as a positive aspect of their visits.
  • DB
    daniel breen
    Feb 12, 2026
    1.0
    Either not open at 8:30 or someone is okay with opening late
  • PC
    PumpkinC CKH
    Jan 29, 2026
    5.0
    Fast complete and thorough
  • KK
    Kyle Kingma
    Jan 6, 2026
    1.0
    I would give it zero stars if I could. Second time I have been here and they made the visit difficult. I asked if I could email a label to print. They said sure, just send it to our store email which I did she then printed it and put it on my package afterwards saying it would be $2.19 for print the label. Already annoyed I opted to pay for this ridiculous fee when no other store I’ve been to charges this. I did not have the box taped because a return slip needed to be put in the box she then said I would have to tape it up myself or she would have to charge another dollar for tape. She already had my label printed and put on the box. The owner on our previous visit said our items were listed on the items they cannot ship (they weren’t.) We went to fedex and had no problem at all. I definitely won’t be returning to this store or giving them another dime.
  • MZ
    María Zavala
    Dec 26, 2025
    1.0
    Se quedan con los paquetes no los resguardan
  • JC
    joselin carranza
    Dec 17, 2025
    5.0
    Excelente atención me ayudaron con todo a pesar de que nose inglés

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 8:30 AM - 10:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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