United States Postal Service

3.2
34 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 200 W Court St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 W Court St, Jacksonville, IL
62650, United States

Hours

Reviews

3.2
34 reviews
5 stars
16
4 stars
2
3 stars
2
2 stars
2
1 star
12
  • AG
    Andrew Gentry
    Nov 11, 2025
    1.0
    Quit with the automated answering machine. That thing is brain dead and not helpful in the slightest.
  • N2
    Nero 2.0
    Jul 30, 2025
    1.0
    A package can go through 3 countries in a day day but once it reaches usps in Jacksonville takes years for them to get it to you
  • RC
    Ray Coons
    May 17, 2024
    1.0
    The Jacksonville, IL facility NEVER answers their phone. Repeated tries just keep ringing. Is it possible to give less than 1 star?
  • IV
    Into The void
    Mar 16, 2019
    1.0
    They are very rude ! Plus they lost quite a few of my packages including a Christmas care package worth about $250-300. It’s hard to raise a family and try to send out your extended families Xmas on budget . So it’s a big loss for us . The postage alone was $30 ! But since I lost the receipt for tracking I’m out everything and my family didn’t get their Christmas. Absolutely an abomination. Can I say again how rude they are ? They act as though it’s your fault they lost your mail. I’ve had to track down several of my packages because they love to deliver my mail to other folks in my neighborhood. And my bills usually end up in other people’s mailboxes as well resulting in late payments until I signed up for text/ email alerts. Very unprofessional and always different times with our mail . One day it’ll come at 10 am the next close to 5-6pm. Not reliable or dependable. They need to fire half of their workers and start fresh .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.