United States Postal Service

2.0
176 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1255 Gannon Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1255 Gannon Dr, Hoffman Estates, IL
60169, United States

Hours

Reviews

2.0
176 reviews
5 stars
31
4 stars
9
3 stars
6
2 stars
11
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Lost Packages

Numerous complaints about packages being lost or not delivered, causing frustration among customers.

Helpful Employees

Some employees, like Caress and Jessica, received praise for their helpfulness and positive attitudes.

Long Wait Times

Customers frequently mentioned long lines and slow service, indicating understaffing issues.

Inconsistent Service

Service quality varied greatly, with some customers having good experiences while others faced significant issues.
  • AS
    Angel Saab
    Nov 17, 2025
    1.0
    There QR code machine never works
  • UK
    Uluk Kadyraliev
    Nov 5, 2025
    5.0
    Caress is amazing! Thank you for your help she has been very kind
  • AB
    Arnas Butkus
    Aug 14, 2025
    5.0
    The lady working there, Caress, was so helpful! She helped me find a very important package that I thought had been lost!
  • AS
    Abror Salakhiddinov
    Aug 7, 2025
    1.0
    WARNING! Extremely poor service! My package has been marked as “Delivered” for OVER 3 WEEKS — and I NEVER received anything! I checked everywhere: mailbox, neighbors, leasing office — NOTHING. I tried to contact this post office MULTIPLE TIMES — no one answers, no one helps. This is theft or total negligence — either way, it’s UNACCEPTABLE. I have filed a complaint and will escalate this further. USPS, DO YOUR JOB! This is people’s time, money, and property you’re playing with!
  • JV
    Joseph Voigt
    Jul 23, 2025
    1.0
    I COULD NOT SEND A PACKAGE BECAUSE THE POST OFFICE DIDN’T HAVE TAPE!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.