United States Postal Service

Reviews

• RR

  Ryan

  Nov 13, 2025
  5.0
  My go-to USPS. Always so nice, helpful, patient, this is the best USPS in the area. I live close by and avoid the one closer to me to to to this one. The people here are always great
• FY

  Fenghua Yang

  Nov 10, 2025
  1.0
  This happened a while ago but I just got chance to write a complete review to share my extremely frustrating and unbelievable experience at the Hinsdale Post Office on July 31st. A while ago, I purchased a USPS money order for $115 to pay for a Brazil visa application. Later, my trip was canceled, so I went back to the post office to request a refund. The staff there told me they could not refund it and that I should cash it at a bank. I went to the Chase branch next door, and the banker told me the opposite: USPS must handle refunds for USPS-issued money orders. She even printed the USPS official policy for me and mentioned I was not the first person whom USPS incorrectly sent to the bank. I returned to the post office and handed the money order to a middle-aged female employee. She glanced at it and said she didn’t have enough cash to refund it. She told me to “come back another time.” I asked how much cash she had and how much was missing. She said she had about $80 and was short about $35. I asked whether coming back tomorrow morning would help. She responded, “I don’t know, you can come and try your luck.” I said I would wait. While waiting, I politely asked other customers if anyone was paying in cash, hoping to make up the difference. The employee raised her voice at me and said I was not allowed to “bother her customers.” One customer offered to pay $7 in cash, but most others used cards. I didn’t want to keep making multiple trips over something so simple, so I suggested I could buy some stamps to make the cash amount sufficient. She said, “Do whatever you want.” So I bought $30 worth of stamps (despite already having plenty at home). When she was giving me the refund, I noticed she actually had more cash in the drawer than she claimed earlier. I pointed it out, but she ignored me. And then something even more unacceptable happened. After each transaction, the customer screen shows a satisfaction rating with three options: happy face, neutral face, and unhappy face. I intended to select the unhappy face rating, but before I could, she quickly pressed the happy face herself. I told her this was the customer’s right to choose, not hers. I then asked to speak with her supervisor. She replied, “I am the supervisor.” I asked who her supervisor reports to. She told me to call USPS customer service if I wanted to complain. This level of unprofessionalism, rudeness, and dishonesty is absolutely unacceptable.
• DD

  Daphne Doron

  Oct 25, 2025
  1.0
  I went in to do a change of address. The male employee told me to fill out a form and said it would take seven business days for my mail to start forwarding. I even asked twice if that was all I needed to do, and he confirmed it was. Over a month later, I still had not received any mail. When I called customer service, I found out no change of address had ever been processed. Absolutely unbelievable. Despite multiple follow-ups with USPS customer service, Hinsdale postal service still failed to resolve the issue. What a complete failure of service — I am incredibly disappointed. Shame on USPS Hinsdale for such negligence and lack of accountability.
• EK

  Eisham Khawaja

  Oct 3, 2025
  1.0
  One person working, AC wasn't on, line was out the door, no self service kiosks. Just save your time and go to Downers Grove.
• KB

  Kati B

  Sep 15, 2025
  5.0
  The staff at this location is always helpful. I never had any issues with mis-sorted mail or lost packages by them in my time with a PO box there. I once had a PO box key that wasn’t working, and the staff immediately tested the key to double check and gave me a replacement without any trouble. It was resolved even more quickly than the line had moved for me to get up the counter. :)

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