FedEx Ship Center

3.2
573 reviews
Exterior view of FedEx Ship Center
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Business Details

300 Craig Place, Hillside, IL
60162, United States
(800) 463-3339
https://local.fedex.com/en-us/il/hillside/bdfa
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About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Hillside, IL when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
300 Craig Place, Hillside, IL
60162, United States

Hours

Reviews

3.2
573 reviews
5 stars
238
4 stars
66
3 stars
39
2 stars
16
1 star
214

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported significant problems with delivery attempts, including missed deliveries, inaccurate tracking, and packages being marked as undeliverable.

Staff Performance

Feedback indicated a lack of accountability among delivery staff, with multiple instances of drivers not attempting deliveries despite claims to the contrary.

Positive Experiences

Some customers did report positive interactions with specific staff members who provided helpful and efficient service.
  • RM
    Rolandra M
    3 days ago
    3.0
    I'm only giving 3 stars because sometimes things go fine, then other times it's awful. It's really good or really bad. How can a package be dropped off before cutoff and never move? Then calling customer service is a joke. You have to keep asking for a representative in the US because everyone else has no clue or they just keep reading a script.
  • AG
    A.K. Goodman
    Dec 17, 2025
    5.0
    Great staff!
  • LG
    leticia garcia
    Dec 11, 2025
    1.0
    Have a parent in hospice care at home. Very important things for her care and comfort. Anyone that has gone through something like tia will understand the frustration and disappointment. There’s multiple sings with arrows outside giving directions to the door bell, it took a long time for me to get a hold of anyone finally I was able to get thru to speak to someone, even the lady that I spoke with from FedEx took my phone number and said they would call me. Never got a call. They put the note of delivery and said no one was available. There’s no way that they tried multiple times. There’s always someone at home. There’s no option for someone to pick it up from the facility either. Very unprofessional and lazy of FedEx your employees represent you and they need accountability. Shame on you FedEx!
  • AP
    Alexandra Santana padrosa
    Dec 8, 2025
    1.0
    Pésima atención al cliente acá, el trato de la persona encargada de entregar los paquetes es muy descortés y poco paciente. No deberia trabajar para atención al cliente con esa actitud poco tolerante supongo.
  • MS
    M S
    Nov 10, 2025
    1.0
    Repeatedly confirmed with FedEx to keep the item at their facility for the recipient to pickup and apparently this didn’t happen, FedEx customer representative confirmed with a reference number that the recipient will go to the facility for a pick up and the envelope left the building. Looks like they are all out of sync. Lack of communication and no ownership.
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Frequently Asked Questions About FedEx Ship Center

What services does the FedEx Ship Center in Hillside, IL offer?

The FedEx Ship Center provides packing supplies, boxes, and various FedEx shipping services including expedited, standard, economy, ground, international, and freight shipping.

Where is the FedEx Ship Center in Hillside located?

It is located at 300 Craig Place, Hillside, IL 60162, United States.