Business Details
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Visit your local Post Office™ at 7101 W Gunnison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
7101 W Gunnison St, Harwood Heights, IL
60706, United States
Hours
Reviews
1.5
401 reviews
5 stars
38
4 stars6
3 stars
9
2 stars
10
1 star
338
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude, unprofessional, and dismissive behavior from staff, leading to a consistently negative customer experience.
Staff Attitude
Many customers reported feeling disrespected and belittled by employees, with complaints about condescending remarks and a lack of basic courtesy.
Service Efficiency
Customers frequently mentioned long wait times and inefficient service, with reports of understaffing and employees being unhelpful.
Inconsistent Operations
Several reviews noted unreliable hours of operation, with instances of the post office closing early or not opening on time.
Discrimination Concerns
Some customers expressed concerns about discriminatory treatment from staff, particularly towards non-English speakers and certain demographics.
- ERemilio rodriguez3 days ago1.0The worst experience. The woman working 11-21-2025 in the afternoon has one of the worst attitudes I have ever experienced. She was rude and unprofessional and just mean. Definitely needs some training on how to deal with customers. It wasn’t the customers fault she was working at the postal office.
- KCKrista ChasenNov 17, 20251.0One star is only because I can't give zero. The last 2 times I have been to this post office I have had to deal with the same rude woman at the desk. She is unprofessional and lazy. She is condescending and tells you everything about your package is wrong but refuses to offer any guidance. Today, she flat out refused to help me and stated, "I don't do that" when I asked if I can get a label printed. Even if she couldn't do that, a simple explanation is part of the job. This is the closest post office but I will be traveling further now if needed just so I can avoid this awful human. If doing her job is too much of a bother, then its time to retire.
- CTChristopher TunisNov 13, 20251.0Came in today and the lady at the front desk extremely rude telling people she doesn’t have time for customers that aren’t 100% ready and talks over them and then tells them to move out the way. Also, got on a customer for not saying how is she doing. Just unbelievable how crap the customer service is here. I will be filing a formal complaint to USPS.
- XDXimena DahikOct 28, 20251.0Horrendous, unprofessional, and completely unacceptable service! I visited the Harwood Heights Post Office on October 28, 2025, around 3:25 PM, and the older woman at the counter was shockingly rude, disrespectful, and completely unfit to serve the public. She acts as if customers are incapable of understanding even the simplest instructions, and she doesn’t bother to handle packages herself. She gives condescending commands like “put it here, put it there,” in a way that is humiliating and unnecessary. At the end of my visit, I expressed my frustration with a face showing my displeasure — and she clearly took offense. Now it feels like she has me “marked” and holds a grudge. Today I returned later to simply ask for a receipt, she made faces, sighed loudly, and refused to serve me. Her bitter, hostile, and discriminatory attitude is evident to anyone who comes to the counter, and she should never be allowed to work in public-facing customer service. For comparison, I’ve visited the Northlake Post Office, where the staff are courteous, friendly, and genuinely helpful. Harwood Heights is the complete opposite — disrespectful, unprofessional, and unpleasant. I strongly urge someone in authority to read this and take immediate action. Customers deserve respect, professionalism, and basic decency, not hostility and humiliation from those representing the U.S. Postal Service.
- ZGZumiya GomezSep 24, 20251.0Incredibly rude staff. Didn’t get her name but she’s an older woman who spoke down to everyone in line. Then when I stated that at the other post office I’ve been to they required a sticker for my package, she told me “you should go to that post office then”. Avoid this location at all costs.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 7101 W Gunnison St?
You can send mail, ship packages, buy money orders, rent PO Boxes, apply for passports, get gift cards, and more.
Can I apply for a first-time passport at this Post Office location?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to use the passport services here?
Most passport services require an appointment made through the online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for this USPS location?
Monday through Friday from 9:00 AM to 5:30 PM and Saturday from 9:00 AM to 2:30 PM. Closed on Sundays.
Can I reserve a PO Box online before visiting this post office?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and then complete the setup in person.
What is the cost for a small PO Box at this location?
PO Box pricing varies by location. Check the exact prices for this area by visiting https://www.usps.com/manage/po-boxes.htm and entering the ZIP code 60706.
Can I access my PO Box after normal business hours at 7101 W Gunnison St?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this Post Office for specific lobby access times.
What nearby restaurants can I visit after shipping at this USPS location?
You can visit Lou Malnati's, a popular pizza and Italian restaurant close by, ideal for a meal after your postal errands.
Are there nearby storage facilities near the United States Postal Service at 7101 W Gunnison St?
Yes, both Public Storage and Extra Space Storage are nearby and useful if you need additional storage or packing supplies.
How can nearby printing services help me with my postal needs?
Fight With Action offers printing services close to the USPS location, which can be useful for printing shipping labels or documents before or after your visit.