Brand Certified
United States Postal Service
2.3(144 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
9760 Franklin Ave, Franklin Park, IL
60131, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 9760 Franklin Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
United States Postal Service
9760 Franklin Ave, Franklin Park, IL
60131, United States
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
2.3
144 reviews
5 stars
39
4 stars
7
3 stars
4
2 stars
4
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over dismissive attitudes and lack of assistance.
Package Handling
Many customers reported issues with packages being delayed, lost, or improperly handled, leading to significant dissatisfaction.
Communication Issues
Customers frequently mentioned difficulties in reaching the post office by phone, with many calls going unanswered.
Inconsistent Experiences
While some customers praised specific staff members for their helpfulness, the overall sentiment indicated a lack of consistent service quality.
- TPTaras ProtsykFeb 17, 20261.0My package is stuck between facility’s fore a 3 weeks , come there to get any help ore information and get nothing
- RSR SFeb 7, 20261.0Always missing mail and always gets delivered to wrong address
- TKTetiana KapatsJan 23, 20261.0Very disappointing experience. A package from Ukraine was returned without any delivery attempt or notification. I checked my mailbox daily and never received a delivery slip/door tag or any notice. I’ve received international packages (including from Ukraine) many times before using other services and always got a notice — this is the first time this happened when decided to work with usps. When I went to my local post office to ask for help, the clerk was dismissive, stayed on her phone, and initially refused to assist until I insisted. After I provided the tracking number, she only said the package was in Poland at that moment and rudely refused any further help or documentation. This lack of notice caused my package to be returned with no opportunity to pick it up. Management should investigate why no notice was left and address the unprofessional behavior at this location.
- EREmily RiveraDec 24, 20251.0Very rude waiting for a long time and was ringing bell and lady yelled at us saying she can hear but we suggested a sign and she said that’s not her job… not good
- AАртём ФабриковDec 22, 20251.0Rude unqualified employee
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 9760 Franklin Ave?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and also offers passport photo services by appointment.
Do I need an appointment for passport services at this Post Office?
Appointments are generally required for passport services, but limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online with instructions to complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary, so check with this local Post Office.
How can nearby places help me during my visit to the Post Office?
Nearby landmarks like Franklin Park Dental, Denise's Unisex Hair Salon, and Luna's Ice Cream Place provide options for healthcare, personal care, or refreshments before or after your visit to the Post Office.
Are there dining options near the United States Postal Service on Franklin Ave?
Yes, you can visit Luna's Ice Cream Place, Nina's Restrobar X Rasoi Fine Indian Cuisine, or Wow Pizzeria for various dining experiences near the Post Office.
What nearby transportation or logistics services could assist with shipping needs?
Nearby professional services like A&E Business Services and Business Equipment House Inc. offer logistics and office support that may complement your shipping or business needs.
Where can I find postal services besides this location in the area?
Nearby postal service options include another United States Postal Service location and the US Post Office nearby for your convenience.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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