United States Postal Service

2.3
100 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 21201 S Elsner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21201 S Elsner Rd, Frankfort, IL
60423, United States

Hours

Reviews

2.3
100 reviews
5 stars
21
4 stars
10
3 stars
4
2 stars
11
1 star
54
  • JW
    John Winkler
    Oct 18, 2025
    1.0
    I want to start with. This is in noway a reflection of the lady at the counter who tried to help me. I had a notice stuck to my door for an undeliverable item. I went to the pist office on Thursday the lady couldn't find it. So she copied the form and took my number saying a supervisor/manager would call me when they find it. Saturday I get a letter in the mail saying to pickup same said package. And if I didn't it would be returned to sender on the 23rd. Today is the 18th. So I go back only to be told my item was sent back due to it being unavailable to be delivered. I never received a call from the manager, they returned it earlier then the letter said it would. The nice lady at the counter asked if I wanted to talk to the manager. I said no because they either have no pride in their job to do want thru were supposed. Or they have no idea how to do it. Quite frustrating they are paid for a service yet their management has no pride to ensure it gets completed.
  • BW
    Brent Wahr
    Oct 18, 2025
    1.0
    I never leave reviews, but my experience today was horrible and I can’t let it go. I was left a note at my door that a recent package I dropped off to ship was undeliverable due to insufficient postage. So today I went to pick it up but was told I had to pay the remaining postage just to reclaim it (even though it literally never left the Frankfort facility.) Mind you, not the remaining postage to ship it to its destination, but simply to take possession of my property and walk out the door with it. I asked if she could clarify the policy with a Supervisor so she went and “talked to one” and then came back and said the Supervisor was unsure. She left it on the counter for a brief second and I grabbed it and said “I’m taking my property you were unable to ship for me, if it’s a problem call the police.” And I walked out the door with my “undeliverable package.”
  • OO
    Ozz
    Oct 16, 2025
    4.0
    Kinda slow. Only 1 person working the counter.
  • EF
    Elizabeth Freund
    Sep 16, 2025
    1.0
    I’d put less if I could. Absolutely terrible.
  • KM
    Kathleen Mathews
    Sep 15, 2025
    4.0
    I love going to the post office because im usually dropping off a fun package. I'm enthused for the recipient to receive it and I am usually given several options. It's difficult for all of us when there's only one person working the counter.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.