United States Postal Service

1.6
125 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 417 Des Plaines Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
417 Des Plaines Ave, Forest Park, IL
60130, United States

Hours

Reviews

1.6
125 reviews
5 stars
15
4 stars
4
3 stars
4
2 stars
1
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, particularly from specific employees, leading to frustrating experiences.

Package Delays

Numerous reviews highlighted significant delays in package processing, with items often sitting at the facility for extended periods without updates.

Operational Hours

Customers expressed frustration over inconsistent operational hours, including frequent closures during lunch and other times, making it difficult to access services.

Staffing Issues

Several reviews mentioned limited staff availability, contributing to long wait times and inadequate service.

Mixed Experiences

While many reviews were negative, a few customers reported positive experiences with friendly and efficient staff.
  • VE
    Vexon Exo
    Oct 14, 2025
    1.0
    The worst usps
  • DJ
    De James
    Sep 17, 2025
    1.0
    My package is "lost or stolen" from this location. I've since opened up an investigation into this facility with USPSI and USPS OIG. If your package comes here and does not leave this location, please report it immediately to USPSI & USPS OIG and document everything!!! Dodge this untrustworthy facility at all costs!! Bad Business Alert!!!
  • NN
    ngrinbarg91
    Jun 26, 2023
    5.0
    So sad to see so many one star reviews. My experience may be different because I’m usually just a drop off. Everyone is kind and quick. But I truly have never had a complicated order. However, every other post office I’ve been to has grumpy employees for even simple drop offs. Not here! I appreciate it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.