United States Postal Service

2.2
144 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9359 S Kedzie Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9359 S Kedzie Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

2.2
144 reviews
5 stars
33
4 stars
6
3 stars
6
2 stars
6
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Service Efficiency

Customers frequently mentioned slow service and long wait times, with some experiencing canceled appointments and unresolved issues.

Mail Delivery Issues

Numerous reviews highlighted problems with mail delivery, including delays, missing mail, and inconsistent service.

Staff Attitude

While some staff were praised for their friendliness, many others were criticized for having poor attitudes and lack of helpfulness.
  • GF
    Greta Freeman
    Dec 27, 2025
    5.0
    Great service
  • DC
    Delcenia Cast
    Dec 24, 2025
    5.0
    Yes, it is small and understaffed but the people work at this post office work very hard.
  • DW
    Danielle Womack
    Dec 16, 2025
    2.0
    Staff is nice. But nice doesn’t do anything. Come to this location a few times throughout a couple of weeks for fingerprints and told no one is there to do it. Finally today one employee says they are able to so I wait 20 minutes in line only to be told by another employee the system is down and they don’t know when it will be back up. They keep recommending a further post office when this one is quite literally 5 minutes from my house. Not their fault it’s down but you’d think they’d all be on the same accord when it comes to availability. And USPS needs to make sure all equipment is working what’s the point of a close location if I can’t get what I need done!!??
  • WC
    Warren Cooper
    Dec 15, 2025
    1.0
    Candace indicated there would be mail delivery to my residence however it is 7:10 pm and I have not received any mail at all she is nothing but a liar everyone at that post office should be fired.
  • AP
    Alexander Prado
    Nov 22, 2025
    1.0
    Terrible, cancelled 2 passport appointments the morning of. Horrible customer service. No accountability

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.