United States Postal Service

2.1
139 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9359 S Kedzie Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9359 S Kedzie Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

2.1
139 reviews
5 stars
31
4 stars
5
3 stars
6
2 stars
5
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or condescending.

Service Speed

Numerous reviews highlighted slow service and long wait times, with some customers experiencing significant delays in processing passport applications.

Mail Delivery Issues

Customers frequently complained about unreliable mail delivery, including missing mail and packages, as well as inconsistent service from mail carriers.

Staff Attitude

There were consistent mentions of staff having poor attitudes, with some customers feeling disrespected or treated unfairly during their visits.

Positive Experiences

Despite the negative feedback, a few customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.
  • AP
    Alexander Prado
    2 days ago
    1.0
    Terrible, cancelled 2 passport appointments the morning of. Horrible customer service. No accountability
  • NO
    Neil Oyler
    Nov 4, 2025
    1.0
    Drivers here like to not deliver packages but mark them as delivered when its busy on a saturday so you dont get your package until mid or late day monday. The package drivers smell like pot and leave all of my packages smelling like it which stinks up my house. I have to open right away and throw the boxes out back in order to not have that smell linger. The actual mail carriers are pretty nice and mostly do a good job.
  • EE
    Eduardo
    Nov 3, 2025
    5.0
    The ladies always have a smile and good attitude every time I go!(Almost everyday) I use the self kiosk and then give them the packages. Always greeted and welcoming! Thanks for everything!
  • KS
    Kevin Smith
    Oct 9, 2025
    1.0
    I usually dont go to post office but i did visit this one very rude unprofessional and might get hit in the mouth one day by a customer keep being nasty to people its not professional
  • CO
    Courtney O'Neill
    Sep 27, 2025
    1.0
    Supervisor is rude to customers and his employees. We were told by another location they would honor our appointment and wouldn’t even take us as walk in

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.