United States Postal Service

3.0
129 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 701 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
701 Main St, Evanston, IL
60202, United States

Hours

Reviews

3.0
129 reviews
5 stars
56
4 stars
8
3 stars
2
2 stars
4
1 star
59

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Feedback on staff is mixed, with some praising Dee for her helpfulness and others criticizing her rudeness and unprofessional behavior.

Customer Service

Many customers reported negative experiences with staff, citing rudeness, lack of assistance, and poor communication.

Operational Issues

Customers frequently mentioned problems with the post office being closed during posted hours and long wait times due to insufficient staffing.

Service Quality

There are complaints about lost packages and unreliable service, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with staff, particularly when receiving assistance from Dee.
  • RK
    Rachel Kuehnle
    Sep 29, 2025
    5.0
    I go out of my way to come to this location. Dee is the sweetest & has always answered my questions. I'll be sad whenever she retires, but it'll be much deserved.
  • TT
    thymbx
    Aug 28, 2025
    1.0
    Not open on time again. Can’t rely on the staff
  • BD
    B “Brickwall” D
    Aug 19, 2025
    1.0
    First experience here. This post office sets the example of why the US Postal Service should be privatized, even though I’m against even that. At the very least, don’t have Dee run the desk for customers; she’ll deliberately ensure maximum difficulty with each person she interacts with through her lack of interpersonal tact.
  • DP
    D B P
    Jun 21, 2025
    1.0
    The worst USPS office I have ever been to. Avoid this place if you can. Rude staff and very unhelpful. Does not listen and puts words in your mouth. Avoid this place like the plague.
  • MW
    Mrs. Williams
    Oct 22, 2020
    5.0
    Dee! I had to say this women is the nicest women I’ve encountered since going to the post office in over 20 years! Her customer service and interaction with other customers just blew me away. I will travel all the way out my way to continue to go to this post office just for the service that I and others that I witness received. Thank you again Dee. You made a lot of people smile that day. 🙌

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.