United States Postal Service

2.2
276 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1101 Davis St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1101 Davis St, Evanston, IL
60201, United States

Hours

Reviews

2.2
276 reviews
5 stars
62
4 stars
18
3 stars
16
2 stars
10
1 star
170

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; some employees are praised for their helpfulness and kindness, while others are reported as rude and dismissive.

Service Speed

Many customers noted long wait times and slow service, particularly during peak hours, with complaints about insufficient staffing.

Customer Service

Overall customer service is inconsistent, with some positive interactions highlighted, but a significant number of reviews mention unprofessional behavior and lack of assistance.

Facility Issues

Customers reported issues with self-service kiosks and general maintenance, leading to frustration during visits.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences, particularly with specific staff members who provided exceptional service.
  • PJ
    Peri Johnson
    2 days ago
    1.0
    I tried to buy a money order, printer didn't work, the worker promised me that the transaction was voided & absolutely refused to let me see the receipt. I was moved to a different window, was not helped promptly, and then I was processed at another window. Now, of course, I have been charged twice. All the workers' promises were false. They were clearly incompetent and were just making empty promises when they did not know what to do.
  • PB
    Patricia Brown
    Nov 2, 2025
    5.0
    Great staff fast service
  • MH
    Morgan Holmes
    Oct 15, 2025
    1.0
    Worst post office experience EVER. There is no staff to help or answer questions, your only option is to wait in line (which may be 10 people long) just to ask a question about packaging. The girl at the window was so incredibly rude, when I didn’t understand something she just kept repeating “I told you!” regarding something she gave me no information on. Then she was clearly irritated with my confusion and when my package was ready, she THREW my package. Not just a toss, she THREW it. How nice it must be to sit behind a window and treat people however you please with seemingly no accountability or consequence. Where do I apply?
  • IH
    Isabella Big Herrera
    Oct 2, 2025
    4.0
    Good service at this post office! Gary is always very helpful and polite 👍 I have never had issues dropping off packages 📦 only con is that there are a few employees and at certain times like 4 pm there is a long line
  • KL
    Katherine Locke
    Sep 30, 2025
    3.0
    Much of the time they were pretty good but I had one lady that was kind of rude to me

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.