United States Postal Service

1.9
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 154 W Park Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
154 W Park Ave, Elmhurst, IL
60126, United States

Hours

Reviews

1.9
123 reviews
5 stars
20
4 stars
4
3 stars
7
2 stars
6
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including lost packages, unhelpful staff, and long wait times.

Delivery Issues

Many reviews highlighted inconsistent mail delivery, with packages often being lost or delivered to the wrong addresses.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative experience.

Management Problems

Frequent mentions of poor management and lack of organization were noted, leading to ongoing service issues.
  • MM
    Michael
    Dec 9, 2025
    1.0
    They lost my package in transit and would not honor the lost item claim I made. I provided proof of payment, proof of the items value, plus the invoice I paid as requested but it keeps getting denied. So, if they lose a package, they take no responsibility.
  • JJ
    Jenni Johnson
    Dec 2, 2025
    1.0
    My package was delivered there by Ruby Express on 11/21/25. It was a Walmart purchase to be delivered today (12/2) for my grandson's birthday. Due to the fact that I could not get in contact with Ruby Express I called Walmart. Evidently, this facility "lost" my package and never reported it to Walmart. The item was a hard to find item and now I am not sure if I will find another one. So....thanks a lot USPS for being so lousy!
  • JJ
    Justme
    Oct 28, 2025
    1.0
    My package has been sitting at your location for five days now...pending "acceptance". What a joke! I could have walked there and gotten it sooner.
  • KC
    Kurt Carlson
    Apr 9, 2018
    1.0
    This post office fails to deliver and pick up our mail several days a week. Often it is delivered to the wrong address. We have inquired countless of times regarding this and the employees at the post office could care less. The issue has yet to be rectified and it's been going on for Years.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.