United States Postal Service

1.9
121 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 154 W Park Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
154 W Park Ave, Elmhurst, IL
60126, United States

Hours

Reviews

1.9
121 reviews
5 stars
20
4 stars
4
3 stars
7
2 stars
6
1 star
84

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and inconsistencies in mail delivery, with some not receiving mail for days or weeks.

Customer Service

Many reviews highlighted poor customer service, including rude staff, unhelpfulness, and lack of responsiveness to inquiries.

Package Handling

Customers frequently experienced lost or mishandled packages, with reports of packages being marked as delivered but not actually received.

Facility Conditions

The post office was described as poorly organized and in need of cleanliness improvements, with long wait times and understaffing being common complaints.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their helpfulness and professionalism during their visits.
  • JJ
    Justme
    Oct 28, 2025
    1.0
    My package has been sitting at your location for five days now...pending "acceptance". What a joke! I could have walked there and gotten it sooner.
  • SG
    Stephen Gunn
    Jul 1, 2025
    1.0
    Do not ship anything with USPS. They will steal your stuff, and then deny the insurance claim.
  • KK
    Katherine Kite
    Jun 28, 2025
    1.0
    I got my passport send in the mail. Checked it and they got my last name wrong. After filling out the form and sending in my birth certificate, they STILL got it wrong. Very disappointed as I have to go and get this fixed somewhere else.
  • AE
    Autumn Espinosa
    Jun 9, 2025
    1.0
    Quite literally better off driving your mail and hand delivering it yourself. Do NOT bother paying for priority mail express or the like. They will lose your mail and not tell you.
  • AG
    Angie Gamboa
    Mar 5, 2015
    3.0
    I haven't received mail in 2 days. I'm wondering why it hasn't been delivered. Can someone please help?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.