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United States Postal Service

3.0
(130 reviews)

Business Details

66 Grove Ct, Elgin, IL
60120, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 66 Grove Ct to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
66 Grove Ct, Elgin, IL
60120, United States

Hours

Reviews

3.0
130 reviews
5 stars
50
4 stars
13
3 stars
8
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rudeness and incompetence.

Long Wait Times

Many customers consistently mention long wait times and understaffing, leading to frustration.

Delivery Issues

Numerous complaints about lost mail, incorrect deliveries, and poor tracking support have been reported.

Service Quality

While some customers appreciate the service and cleanliness, others express dissatisfaction with the overall efficiency and effectiveness of the post office.
  • JD
    Jonathan Diores
    Dec 5, 2025
    1.0
    They do not know what they're doing here. Do not trust them with any package for Operation Santa and, frankly, I would look for more experienced staff for your other needs as well. If they can't follow simple, on-screen prompts, then it says a lot about how they can handle any other task.
  • BH
    Bradley Hattendorf
    Nov 8, 2025
    1.0
    Avoid!!!
  • KK
    Kelsey Knippschild
    Nov 4, 2025
    5.0
    Javier made my experience renewing my passport very easy and he was so patient with me. I definitely would recommend this post office for taking care of everything that you need that has to do with your passport, your mail, or change of address!
  • VS
    Vicki Smith
    Sep 16, 2025
    5.0
    If a line is forming they add a person to the service station. Staff is pleasant and helpful.
  • AM
    Ayleena Moree
    Sep 15, 2025
    1.0
    Los pedidos llegan según esto en el día y dejan letreros pero eh estado en casa y jamás tocan ni nada y tardan tanto por q me ha tocado ver a los repartidores en oficinas donde se supone están repartiendo, a las grandes platicas por más de 10 min con el personal, lo eh visto en diferentes sitios uno de ellos es en las clínicas de la dóndee , es molesto por q asumo q por eso aseguran haber pasado en sitios y no pasan solo dicen q lo hacen.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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