Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3995 in Elgin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - @ Randall Rd And Bowes Rd In Front Of Menards Across From Walmart.
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
189 reviews
5 stars
127
4 stars
11
3 stars1
2 stars
5
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, although there were also numerous complaints about rude behavior from some employees.
Efficiency
Several reviews highlighted quick service and efficient handling of shipping and returns, while others noted long wait times and issues with processing.
Communication Issues
Customers expressed frustration over inconsistent communication regarding policies, store hours, and service availability, leading to confusion and dissatisfaction.
Pricing Concerns
Some customers felt that the pricing for services, such as printing and shipping, was excessive, leading to complaints about perceived overcharging.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor service and management, indicating inconsistency in customer satisfaction.
- JSJessica SchnellJan 4, 20261.0I came at 4:26 door was locked already as there standing in there I took photos at 4:27 they're suppose to close at 4:30 I still had 5 minutes to drop my items!!! 🤬😡🤬😡
- TATodd AlanDec 31, 20251.0Closed on new years eve at 11:30am. What's that about? Ridiculous to arbitrarily take the day off and close a business when your customers expect it to be open, like every other business on that day. Waste of my time.
- NENCLEX EXAMDec 23, 20255.0I had a great experience at this UPS Store while shipping Christmas gifts. The staff was extremely friendly and took the time to explain all the pricing and shipping options clearly, which made the process easy and stress-free. My package arrived at its destination right on time, exactly as promised. The store itself had such a warm, festive atmosphere—it really felt like Christmas inside. Excellent customer service and reliable shipping. Highly recommend this location!
- PAPatel AvinashDec 22, 20255.0Last week me and my girlfriend went to Paris, France and we forgot our precious item at home and asked to the The UPS store for immediate delivery and they did it very smoothly and precisely and make our journey worth it. So, I highly recommend this store for any speedy delivery.
- HJhasan jamalDec 12, 20251.0I had a disappointing experience at this UPS Store regarding a return label. At the time of purchase, I was told the label could be canceled within 24 hours if not used. I returned the next day—within that timeframe—and the label had not been used, yet the staff refused to cancel it and stated that the information I was given previously was incorrect. The inconsistency in communication and lack of accountability was frustrating. Clear and consistent policy communication would greatly improve the customer experience.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #3995 in Elgin offer?
The UPS Store #3995 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours for The UPS Store in Elgin?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #3995 open on Sundays and holidays?
Yes, the store is open Sundays from 11:00 AM to 4:00 PM. It is closed on Thanksgiving, Christmas, New Year's Day, and some other holidays as specified.
What payment methods are accepted at The UPS Store in Elgin?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rentals?
Yes, mailbox services including mailbox rentals are available at this location.
Where is The UPS Store #3995 located in Elgin?
It is located at 847 South Randall Road in Elgin, in front of Menards and across from Walmart at Randall Rd and Bowes Rd.
Are there any pizza options near The UPS Store in Elgin?
Yes, Old Town Pizza Company is nearby and could be a great choice for a meal before or after your visit to The UPS Store.
Can I get a haircut near The UPS Store in Elgin?
Sport Clips Haircuts of Elgin is located nearby, making it convenient to combine errands like shipping and a haircut.
What are some nearby service providers around The UPS Store in Elgin?
Nearby you can find North Suburban Electric for electrical needs and Clean King for cleaning services.
Is public accessibility considered at The UPS Store #3995?
Yes, the store has a wheelchair accessible entrance for customer convenience.