The UPS Store

Reviews

• AW

  Amber Weiss

  4 days ago
  5.0
  The staff at this location are always helpful and friendly. Every time I come in, they make shipping quick and easy and are happy to answer any questions I have. The store is clean, organized, and the service is consistently great! 😊
• JH

  Jaime Hjelm

  5 days ago
  5.0
  Great place for Amazon returns, fast, easy, and convenient. I'm always out within 5 minutes even if there is a line. Staff is helpful and very nice.
• M1

  M Flan 164

  Feb 25, 2026
  1.0
  Ordered a new IPhone and paid to have it delivered to the UPS store on Randall and Bowes Rd. In Elgin. Had it shipped to the store since the package requires a signature and I wasn’t going to be home. Walked in, showed them my email from UPS stating it was delivered. They went through every package in the back several times and couldn’t find it. As I was standing there, I get an email saying thank you for picking up your package. I showed the girl the email and stated I haven’t picked anything up you guys can’t find it. She looks at her screen again and it shows me that someone picked up the phone 10 minutes before I got there. The signature was a straight line. BE VERY AWARE that they say they “check” IDs before they release a package, but I don’t think they care to even verify to look at the picture or name. After complaining for awhile the manager “AVI” told me this was the second time in 2 weeks a T Mobile package gets “picked up” by someone else?! The UPS store nor UPS itself covers any thefts according to AVI. What a joke! Guess your packages aren’t even safe at a UPS store!. Can’t trust ANYONE now days.
• JJ

  Jessica

  Feb 22, 2026
  5.0
  These guys are incredible!! So thankful that they were able to help me out. I have no printer at home and my return required me to print out the label. They were able to handle it within 5 minutes! Thank you so much for the hassle free return.
• KT

  Kadamb Thakkar

  Feb 20, 2026
  5.0
  I always have a great experience at UPS! The team provides quick and efficient service every time. They greet customers with a smile and are always willing to help. Even when I forgot to print my shipping label, they kindly assisted me without any hassle. Their professionalism and friendly attitude truly make a difference. Highly recommend this location for anyone looking for reliable and customer-focused service!

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