The UPS Store

3.9
189 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3995 in Elgin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - @ Randall Rd And Bowes Rd In Front Of Menards Across From Walmart.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
847 South Randall Road, Elgin, IL
60123, United States

Hours

Reviews

3.9
189 reviews
5 stars
127
4 stars
11
3 stars
1
2 stars
5
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, although there were also numerous complaints about rude behavior from some employees.

Efficiency

Several reviews highlighted quick service and efficient handling of shipping and returns, while others noted long wait times and issues with processing.

Communication Issues

Customers expressed frustration over inconsistent communication regarding policies, store hours, and service availability, leading to confusion and dissatisfaction.

Pricing Concerns

Some customers felt that the pricing for services, such as printing and shipping, was excessive, leading to complaints about perceived overcharging.

Mixed Experiences

While many customers had positive experiences, there were significant complaints about poor service and management, indicating inconsistency in customer satisfaction.
  • JS
    Jessica Schnell
    Jan 4, 2026
    1.0
    I came at 4:26 door was locked already as there standing in there I took photos at 4:27 they're suppose to close at 4:30 I still had 5 minutes to drop my items!!! 🤬😡🤬😡
  • TA
    Todd Alan
    Dec 31, 2025
    1.0
    Closed on new years eve at 11:30am. What's that about? Ridiculous to arbitrarily take the day off and close a business when your customers expect it to be open, like every other business on that day. Waste of my time.
  • NE
    NCLEX EXAM
    Dec 23, 2025
    5.0
    I had a great experience at this UPS Store while shipping Christmas gifts. The staff was extremely friendly and took the time to explain all the pricing and shipping options clearly, which made the process easy and stress-free. My package arrived at its destination right on time, exactly as promised. The store itself had such a warm, festive atmosphere—it really felt like Christmas inside. Excellent customer service and reliable shipping. Highly recommend this location!
  • PA
    Patel Avinash
    Dec 22, 2025
    5.0
    Last week me and my girlfriend went to Paris, France and we forgot our precious item at home and asked to the The UPS store for immediate delivery and they did it very smoothly and precisely and make our journey worth it. So, I highly recommend this store for any speedy delivery.
  • HJ
    hasan jamal
    Dec 12, 2025
    1.0
    I had a disappointing experience at this UPS Store regarding a return label. At the time of purchase, I was told the label could be canceled within 24 hours if not used. I returned the next day—within that timeframe—and the label had not been used, yet the staff refused to cancel it and stated that the information I was given previously was incorrect. The inconsistency in communication and lack of accountability was frustrating. Clear and consistent policy communication would greatly improve the customer experience.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3995 in Elgin offer?

The UPS Store #3995 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.