United States Postal Service

3.1
54 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 401 E Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
401 E Washington St, East Peoria, IL
61611, United States

Hours

Reviews

3.1
54 reviews
5 stars
23
4 stars
6
3 stars
1
2 stars
1
1 star
23
  • CC
    Carol Celedon
    5 days ago
    1.0
    The person who was there until 5pm was not nice at all and I had to withdraw with my package to the university because she was not efficient
  • MD
    Mark Descamps
    Nov 12, 2025
    2.0
    Mail delivery is poor at best. Frequently doesn't arrive until 4:30 or later & mail placed in wrong box is common. I shouldn't have to pick up mail in the dark.
  • GG
    Guby
    Jul 24, 2025
    4.0
    Did there job, just fine
  • SK
    Shane Kennington
    Jan 3, 2023
    1.0
    Staff is slow, lines are long and they refuse to cash their own money orders. They also lost a parcel insured for 550 bucks that they’ve yet to pay out on. Looks like UPS and FedEx are the only option now. It is sad because the USPS used to be great. Sick of getting bent over by apathetic zombies. -Edited to add that they paid out my claim the exact same day I left this review. I'll give them credit for actually paying out on the insurance. I'm still not likely to use USPS to ship anything of value in the future. I'm positive the carrier stole the package I sent. When they attempted to deliver the package the recipient wasn't at home. Instead of taking it back to the post office for the recipient to pick up they claimed there was an issue with the address and it was being returned to sender. It was never seen again from that point. The recipient stated that they did come to his apartment building and there was absolutely nothing wrong with the address. He spoke to his local post office and they told him it shouldn't have been returned to sender. I'm guessing the carrier saw the weight of the package and how much it was insured for and guessed what it was (a PS5) and stole it. Absolutely crooked.
  • BB
    Bradley Brown
    Dec 27, 2022
    1.0
    Zero Stars would be more accurate apparently all the mail carriers missed numbers day in kindergarten, my residence is marked in 3 places & they still deliver mail to me that belongs blocks away not even the same street name, they deliver my mail & packages to the neighbors. This is a ongoing issue I’ve lived here 16 years & this has been going on for 2 years. I have cameras so I know every time my neighbors bring it over. Incompetence at its worst. The Postal employee Diane is just clueless, and said she was the Postmaster.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.