Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 920 Curtiss St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
120 reviews
5 stars
31
4 stars
4
3 stars
4
2 stars
7
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unmotivated.
Staffing Issues
Many customers reported chronic understaffing, leading to long wait times and inadequate service.
Management Problems
Reviews frequently mentioned poor management practices, including lack of accountability and failure to address staffing shortages.
Inconsistent Mail Delivery
Customers expressed frustration with inconsistent mail delivery and tracking issues, leading to lost or delayed packages.
Positive Employee Experiences
Despite the overall negative feedback, some customers praised individual employees for their helpfulness and kindness.
- H1hsnsssbt 17Dec 23, 20254.0I use this location very often for an online selling business. Usually if the there is a long line I will just drop my letters off in the parcel box. But if there is no line I love handing my package off and getting to see the workers. They are super kind and friendly. A lot of people say there is never anyone there, but this location has a terrible management team. They usually only have one person working at a time, and if you have to use the bathroom or do something then there will be nobody manning the counter. I still like this location. Only ever had one issue and it was mostly my fault.
- PBPat BarryNov 26, 20251.0DOES ANYBODY WORK THERE? EXTREMELY BAD SERVICE!!!! CLERKS AT FRONT DESK DON'T COME OUT FROM THEIR BREAK UNTIL 5 OR 6 CUSTOMERS ARE WAITING IN LINE FOR 10 MINUTES!!!! IT STINKS!!!!!! THIS SITUATION HAS BEEN GOING ON FOR MANY , MANY MONTHS!!!!!! THEY DO NOT CARE!!!! WHEN THEY FINALLY COME OUT TO THE FRONT DESK , THEY OFFER NO APOLOGY, WHILE DRINKING THEIR STARBUCKS COFFEE , AND STARING AT US CUSTOMERS LIKE , "WHAT ARE YOU DOING HERE TODAY?" DOES THE POSTMASTER INTEND TO CORRECT THIS SITUATION?". WHEN??????
- CRcorina raduNov 19, 20251.0Horrible customer service and body language from the African American lady w braids in the morning shift of Nov 19th, she did not care and did not have the right attitude, sadly, and she's a federal worker, you would say she should be nicer, a little kindness goes a LONG way.
- DLDavid LaudeNov 13, 20251.0Went to the post office today to drop mail off and to buy stamps. Believe it or not the post office was out of stamps. This was 9:30 in the morning. How can the post office not have any stamps. Unbelievable!
- JZJennifer ZanayedOct 29, 20255.0I walked in this morning and a lady was yelling at the staff over something out of their control. I hated seeing this & the staff did such a good job handling the complaint, as i’m sure they have a lot of practice. My letter was sent quickly and I experienced great service here as always.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 920 Curtiss St, Downers Grove?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office and do they take passport photos?
Yes, this Post Office accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at the 920 Curtiss St location?
Yes, most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What are the opening hours of the United States Postal Service at 920 Curtiss St?
The Post Office is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 3:00 PM, and is closed on Sundays.
How can I reserve a PO Box at this location?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person at the Post Office.
Are PO Boxes at this Post Office accessible after normal business hours?
Many USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local Post Office for specific details.
What nearby places can help me explore the Downers Grove area before or after visiting the Post Office?
Nearby you can visit Downtown Downers Grove, a public plaza and park area, or stop by Groveside Flowers & Gifts for unique presents.
If I need counseling or mental health services near the Post Office, where could I go?
The Limitless Counseling Center is nearby and offers counseling and mental health services, making it a convenient option.
Are there any local shops near the Post Office for gifts or greeting cards?
Yes, Mark's Card Shop nearby offers gifts and sporting goods, perfect for picking up cards or presents after your visit.
How can I get more information or schedule services related to passports at this location?
You can visit https://www.usps.com/international/passports.htm to schedule appointments and find detailed passport service information.