The UPS Store

3.3
132 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0887 in Downers Grove offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of 75th & Lemont Rd. Facing White Castle, Next To Subway..

Details

  • DeliveryNot available

Location

The UPS Store
1202 75th St, Downers Grove, IL
60516, United States

Hours

Reviews

3.3
132 reviews
5 stars
72
4 stars
3
3 stars
2
2 stars
7
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude and unhelpful interactions.

Efficiency

Many reviews highlight fast and efficient service, though there are complaints about understaffing and long wait times.

Pricing Issues

Several customers express dissatisfaction with high prices for services and materials, feeling they are being overcharged.

Staff Knowledge

There are concerns about staff training and knowledge, with some customers reporting that employees were unable to assist with basic tasks.

Store Hours

Customers have noted discrepancies between posted hours and actual operating hours, leading to frustration.
  • LD
    Listina Davis
    Oct 28, 2025
    1.0
    Second time I've been to this location and both times I have been greeted with bad attitudes. The guys in there talk to you like you're dumb. He charged me for a mailer for an Amazon return, but I brought the return in the ORIGINAL box as stated to do so in the Amazon return directions. I told him this but he insisted I needed to buy a mailer, so instead of arguing with him about it, I ended up just paying for the mailer and I later reached out to Amazon later and they apologized stating he wasn't supposed to charge me to buy extra packaging when my item was already in a box. Amazon refunded me the charge. Buddy either doesn't know his job or he's a liar. DO BETTER.
  • GR
    Greta Rupeika
    Oct 18, 2025
    5.0
    Every time I come in the guys at the front desk are super pleasant and helpful- they always go above and beyond. 😊
  • KA
    Kate Ave
    Sep 29, 2025
    5.0
    Very nice location! Hetal was super friendly and helpful today. Great service and very nice staff! I will always come back to do my business here!
  • CC
    C.an.C
    Sep 28, 2025
    5.0
    Krishna and Hetal helped me with my return. Service here is always fast and all the staff are efficient and helpful. They are always kind and accommodating.
  • BL
    Britt LaGalante
    Sep 7, 2025
    5.0
    Love this location. I have used them for everything and i have never once had an issue. They are competent and ver friendly

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Downers Grove offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.