Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1000 E Oakton St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
327 reviews
5 stars
42
4 stars
8
3 stars
10
2 stars4
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and dismissive attitudes.
Delivery Issues
Customers reported frequent problems with mail and package deliveries, including lost items, delayed shipments, and packages marked as delivered but not received.
Staff Behavior
Many reviews noted aggressive and disrespectful behavior from employees, contributing to a negative customer experience.
Inconsistent Service
While some customers had positive experiences with specific staff members, the overall service quality was described as poor and inconsistent.
- KBKari Burns2 days ago5.0I have to disagree with the people who are rating this post office low. I have never had an incident that I was treated rudely. Only once did I get a side eye from somebody, and that was because she was helping me and the guy next to her said something to me, and I began talking to him while I was at her window which was rude on my part. The employees are always nice to me. Sure there are times where you can tell they might be overwhelmed or are alone at the desk with a line. We’re all human. But I have witnessed people treat them like garbage. Angry because they didn’t get their mail and took it out on the people at the desk as if they have anything to do with it. But always, I see them trying to help and not losing their cool. Another person came in angry, because he didn’t get his mail when he moved, and the agent at the desk asked him if he filled out the change of address form, He lost his mind and insisted he did, but then asked how he can do it and the agent told him he could do it online and before the agent could tell him “OR” he could fill out a form, the guy called him incompetent and stormed out of the post office. I think people need to really think about how they are approaching the people working behind the desk. I can assure you, you probably caused any negativity you might have received.
- AAatouraya923Jan 3, 20261.0My daughter sent me a package never got it it said delivered but I had a video the mail man dropped junk mail and drove away I sent the video to them also showed he scanned the package elsewhere two blocks away different address I sent all the documents to them they still declined payment
- JMJohn MartDec 31, 20251.0Packages arrived opened with missing items . Packages that show out for delivery never delivered. Mysteriously disappeared.
- KAkelly aberoNov 25, 20251.0Toxic rude and uncaring staff at this location. They make it very clear that A) they DON'T want to help you in any way. B) requests for assistance will be met with eye rolls, absolutely NASTY attitudes and barely any direction for next steps to solve what ever issue you may have. I feel bad for the few nice folks who actually have to work alongside these "employees". There is a kind and professional way to give your customers information. The only thing these guys know how to say is "I can't help you". USPS you need to clean house at this location.
- AVA VNov 4, 20251.0It couldn't be worse. A lot of mail containing documents and parcels isn't delivered and is stolen from this post office. It's absolutely disgusting. If only there were another postal service alternative to USPS, but for some reason, international packages and letters, even within the US, still end up with USPS, especially at this post office, as if they were some kind of hole, and are stolen. Even though the postman claims to have delivered them. The USPS has terrible website and email settings for mail and package delivery, but they thoughtfully "forgot" to include options for non-delivery of letters and packages. USPS customer service doesn't work for people. People, do you think your letter will arrive where and when it needs to? No, you're wrong :(. I sent my letter from this post office's mailboxes, and «thanks» to these post office employees, my letter ended up in Georgia, USA. And there was a stamp indicating it was sent from Georgia ,USA . When all I needed to do was deliver the letter to a neighboring town forty miles away from this post office . And the letter took fourteen days to arrive, not three days So evaluate this post office and think about what might be better than sending your letters from other post offices. I get the impression that there is sabotage at this post office and there is no other way.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1000 E Oakton St offer?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passport applications, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday: 8:00 AM to 6:00 PM; Saturday: 9:00 AM to 3:00 PM; Sunday: Closed.
How can I get a PO Box at the 1000 E Oakton St Post Office?
You can apply online for a PO Box or visit the Post Office in person with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Many USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Please check with this Post Office for details.
Where can I find nearby dining options before or after my visit?
Nearby restaurants include Grazie Ristorante (Italian), Pizzawala's (Pizza and candy), Santiago's (Puerto Rican and Latin American), and Allegretti's Pizzeria and Catering (Italian).
Are there entertainment options near the Post Office on E Oakton St?
Yes, Elk Grove Bowl offers bowling and cinema entertainment close by, making it a great spot to visit after your postal errands.
What stores nearby could be convenient for a quick shopping trip?
You can visit nearby stores like Dollar Tree for discounts, Ace Hardware for supplies, and Windy City Produce or Oak Farms Market for groceries.
How can nearby transportation or landmarks help me find the USPS at 1000 E Oakton St?
The USPS location is easy to find near Elk Grove Bowl and several local shops such as Jamystique Boutique and Midas, which serve as helpful landmarks.