The UPS Store

Reviews

• BD

  Bot Dingo

  Mar 1, 2026
  1.0
  I've been bringing business packages to these guys nearly everyday since living in DeKalb (5months). The reason I won't be going back is that I rushed there to drop a no receipt package off before 3pm, so just a hand off, yet they wouldn't take it before close. It's hard enough to run a business and manage having two kids to get down to the UPS store, but when I make it before 3 it shouldn't be a problem. I'll just go elsewhere.
• JH

  Jenise Hamlin

  Feb 3, 2026
  5.0
  Great service from the associates!
• PK

  Paul Kluxen

  Feb 2, 2026
  3.0
  Good for sending packages.
• MB

  Maryam Behnezhad

  Jan 5, 2026
  1.0
  visited the store to complete a fingerprinting / Live Scan service. The store does not appear to have direct coordination or communication with the fingerprinting company they use, which resulted in my Live Scan not reaching the appropriate department. When I contacted the store to follow up, I was informed that the only assistance they could provide was a phone number for the fingerprinting company. I asked why there is no coordination between the store and the fingerprinting provider when the service is offered at this location. Instead of receiving a professional explanation, I was told “there is nothing we can do.” During this call, the store manager, Catherine, raised her voice, spoke in an unprofessional manner, and abruptly disconnected the call. I called back and spoke with the owner, who identified himself as Paul, to file a complaint regarding the manager’s behavior. He dismissed my concerns and stated that there was little he could do. When I clearly stated that I wanted to file a formal complaint regarding the conduct of the manager, he minimized the issue and made inappropriate remarks. During this conversation, the owner made an offensive statement referencing a “mentally retarded brother” in an attempt to “relate” after I referenced IHSS services. This language is inappropriate, outdated, and unacceptable in any customer interaction. It was deeply concerning and unprofessional. Throughout the interaction, I was met with sarcasm, dismissiveness, and a lack of accountability. It was implied that because the store is busy, staff have the right to speak to customers disrespectfully, refuse to answer reasonable questions, and terminate calls. This experience reflects a broader issue with the office’s customer service culture, professionalism, and staff training. I am requesting that UPS Corporate review this matter seriously and address the conduct, communication standards, and training practices at this location. I do not recommend this location to customers who expect respectful treatment, professionalism, or accountability.
• SF

  Scott Finney

  Dec 27, 2025
  1.0
  The kids working could not wrap their heads around doing a Canadian passport picture. I provided the instructions and the person working barely even glanced at them before taking the pics. The lack of effort was disappointing at best. Update - the US pics they did for us were rejected. So they failed at both US and Canadian ones. Would not recommend using them.

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