United States Postal Service

4.0
34 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 214 N Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
214 N Franklin St, Decatur, IL
62523, United States

Hours

Reviews

4.0
34 reviews
5 stars
22
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  • SW
    Super Goose Woolums
    Dec 27, 2025
    5.0
    Staff is always friendly
  • HW
    Hank Williams
    Apr 7, 2021
    5.0
    I love this place fast delivery and accurate with updating tracking I suggest this post office to ship ! I!!!!
  • JA
    jennifer amaro
    Jun 4, 2020
    1.0
    Moved to a house in March changed our address online said would receive mail in 6 days. Got a price of paper 10 days later telling us to lift or mail box and trim the tree . The mail box was the same one the people living there before used for 20 years . Lost our jobs due to covid 19 did not have the extra money to go buy new poles and mail box . I could pull up to the mailbox in my minivan and put my hand out and open it. So went in to get my mail and was told that they sent our mail back because our box wasn’t lifted even though I was told by the lady behind the counter they would hold it for us. The gentleman literally would not let me tell him we were told it would continue to be held till we tell them differently. Instead he interrupted me and said this has been going on since March. Well I’m sorry I was laid off of work and I hadn’t received one unemployment check yet . We have 3 kids to take care of a the mailbox box being lifted was not my first concern. So we lifted the mailbox and guess what no Mail . Now the mail lady says it’s to wobbly . Not happy with this place at all. I loved the post office on Mound they were wonderful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.