FedEx Ship Center

Reviews

• AL

  Ashley Little

  Dec 30, 2025
  1.0
  Paid for overnight shipping of medication. They didn't deliver it and forgot it on the truck. You can't contact an actual person from the facility. I was sent to a call center who passed the phone call around for almost an hour with no resolution and they said they had no way to contact the facility. I will only use UPS from now on.
• MK

  Mike Kelly

  Dec 23, 2025
  1.0
  Would give negative stars if possible. My package has and is still being held hostage for 15+ days now. The insulting thing is it came in two separate shipments, 1came from Missouri City TX( FT.Worth area) the hostage. Second one came from CHINA and was here on the 12th. They use weather delays as an excuse on bright sunny days, address corrections(???) And the latest....something is going on in the Charleston WVA distribution center. Should change the name to Failure Express
• AI

  Allison Isely

  Dec 22, 2025
  1.0
  My package was supposed to be here last week. Every day it says it's on a truck, and every day it doesn't show up. Friday it didn't get delivered for "local weather," which is ridiculous cause there was zero weather that day. Customer service just sends you to a call center that will tell you someone will definitely look into that but at this point I'm giving up hope. Additionally, a pair of boots I ordered for a trip showed up 6 days late (and too late for the trip), and my meal kits have been late every single week for a month (one we were out of town and had to throw it out by the time it came). I don't know what's going on but it's Christmas, y'all should have planned accordingly. This year has been a mess.
• MD

  McLean Depot

  Dec 22, 2025
  1.0
  Package shipped from Milwaukee on Dec 10. Arrived Decatur, Dec 12. Delivery exception for Sat (due to 6-8 inches of snow) - Acceptable reason. My business is closed on Monday, so again acceptable delivery exception. But did not try to deliver on Tuesday, called Wednesday a weather exception, no attempt on Thursday, and weather exception again on Friday. Saturday the Fedex truck parked across street in truck stop parking lot and was unloading into peoples cars, no delivery here and then filed business closed, weather exception. I was present and OPEN sign was on until 7pm, definitely past by end of day. Here it is 12 days later, customers are waiting for their goods, and tomorrow will be a weather exception because the sun is shining and the driver might get a sunburn.
• MS

  Myrna Scamp

  Dec 18, 2025
  1.0
  This facility is HORRIBLE!! I was supposed to receive a package on December 12, and I still don't have it. They say it was delayed due to weather; that's a bunch of bull since we drive a semi and still made our deliveries in white-out conditions. Then they say it's due to the holiday; again, a crock of bull since the package was on their truck for delivery several times but couldn't make it's way to our house? And this last conversation (had three previous ones) with Customer Service resulted in me being 'advised' just to wait for our package or pick it up at a FedEx facility. Really?? Did you not catch the part where I said we are truck drivers and not home often? Final advice from me: DO NOT USE FEDEX TO MAIL YOUR PACKAGES, ESPECIALLY IF YOU WANT THEM DELIVERED!

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