United States Postal Service

1.7
77 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1610 Eastport Plaza Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1610 Eastport Plaza Dr, Collinsville, IL
62234, United States

Hours

Reviews

1.7
77 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
3
1 star
60
  • DD
    Dustin
    Mar 10, 2025
    1.0
    The lady that works at the front desk is terrible. Went in to do a change of address and she was being extremely rude to the people in front of me. Then i asked for a change of address form and she advised me they didn’t have any and i could go online and pay to do it or go to another post office. What a joke! I’d give it 0 stars if i could.
  • DJ
    D J
    May 5, 2023
    1.0
    Beware. They steal at this location. I went to speak to someone in person about my package and they acted clueless. I filed a complaint online. Nothing was done about it. Go elsewhere.
  • BP
    Brittany Page
    Nov 2, 2022
    1.0
    Just now opened. Not managed well.
  • DC
    Delaney Cassens
    Aug 19, 2022
    1.0
    If there was an option to give a no stars, I would. I have never experienced worst customer service than I have today. I was belittled by a old man, made to feel intimidated, and I was nothing but nice in the process. I would recommend using another post office in a close town if that is an option for you. 0/5 stars.
  • CT
    Casey Tanner
    Jun 19, 2020
    1.0
    There are 2 registers at this post office. I guess the only reason is as a backup to the other register. I have NEVER seen 2 people working register there. I have seen 10+ people in line, the clerk call for a manager who comes up, does an override or whatever then he heads strait to the back again. I have waited in line there 20+ minutes a couple of times. I know this is the post office and they could care less about customers and their reviews. But so you know, if you want good customer service in a timely manner, go to Maryville. Such a shame, the old post office in Collinsville was much better. I will never go back to the Collinsville post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.