United States Postal Service

3.2
6 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 109 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
109 W Main St, Colfax, IL
61728, United States

Hours

Reviews

3.2
6 reviews
5 stars
3
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0
2 stars
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2
  • EH
    Eric Hepner
    Nov 6, 2025
    5.0
    Friendly, professional
  • LW
    Leigh Ann West
    Oct 3, 2023
    1.0
    Received a rude call from the carrier today, from the moment I answered the phone. Earlier online I had chosen one specific package be delivered to my back door. I would later regret this when the carrier called at 8:30a only to have the manager Carrie tag team the call “because I want a package held until Wednesday” I was confused as to why they said that when I only specified the location of package. When defending my choice, I was interrupted several times by both ladies who would not allow me to speak. Other comments were made that I order heavy bags of cat litter (I have a barn cat only); not sure what that was about and even if I had, so what? I believe there are certain requirements that physically have to be met, and one could only assume that is not [their] issue. I have never received such crude, disrespectful, or unprofessional treatment by a company on this level, in my 20+ years working in customer service. Very disappointed that I wasn’t treated with basic human kindness and decency. This is my first public complaint I’ve ever posted in my lifetime and pray it’s the last. A follow-up apology call would have been too much I suppose.
  • BB
    Budwin1314
    Feb 18, 2022
    1.0
    Terrible service. Mail always going to the wrong house. Folds bigger envelopes in half and stuffs them in the mail box, thrown packages on the porch. Worst mail carrier ever in my opinion.
  • JD
    Jules DBC
    Oct 31, 2019
    5.0
    Wouldn't normally please a review for a post office but saw this one had only 2 stars for some reason. I used to live in Chicago where there would always be a long line to talk to rude employees at the post office. Here in Colfax there's never a line, the employees are always friendly and have even helped me carry large packages to my car before. How this had 2 stars is beyond me. This post office location is amazing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.