United States Postal Service

Reviews

• RJ

  Ryan Johnson

  Feb 27, 2026
  1.0
  The USPS office at 1723 West Devon in Chicago is a nightmare. I have yet to receive two (2) packages that the USPS system lists as being delivered.
• KJ

  Kyle Johnson

  Feb 22, 2026
  1.0
  Believe the reviews. They will legit mess up every single delivery. Try another service if you can.
• AS

  Asia Snyder

  Feb 17, 2026
  4.0
  The line was to the door which is absolutely ridiculous! They had one person working. 10 minutes later two more women popped out to help. The line moved much quicker. I didn’t get the name of the Hispanic woman at the counter who helped me she did a phenomenal job. She was courteous, patient, and answered all of my questions and helped to put a dent in the long line.
• TS

  Tommy Shagreen

  Feb 14, 2026
  1.0
  My beef is more with USPS in general, but this ugly little post office is about to take my heat. Sat at home for 5 hours waiting to sign for a $900 package yesterday. At end of day, it wasnt delivered, said to be held at the post office. Went in this morning and spent 45 minutes in line to be told it was back out for delivery, despite the tracking STILL showing it was being held. Now I have to wait around til 8pm to sign for it again, and I have little reason to believe it will show up. If it doesn’t come by 8p (or I’m on the toilet when they arrive during the next nine hours), I have to return to the post office Tuesday (Monday is President’s Day, a holiday celebrated only by postal workers). By Wednesday, it will be returned to sender and I will have to pay $30 to have it sent back out. I wanted to SCREAM at the rude woman behind the counter, but it’s not her fault, and I’d be rude too if I spent all day being hated on by people whose important things were being tossed back and forth across the city by folks who don’t care. Time to dissolve to postal service. The ghost of Benjamin Franklin is in tears.
• IS

  Inamullah Syed

  Feb 13, 2026
  1.0
  Very disappointing experience at this location. My package was mishandled and I was given incorrect information about where it was sent. When I visited in person, the staff seemed distracted and not focused on helping customers. Instead of taking the situation seriously, there was a lack of urgency and professionalism. This caused unnecessary stress and delay, and I am still waiting for a proper resolution. Customer service should be a priority, especially when packages are missing. I hope management looks into these issues and improves the service at this location

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