United States Postal Service

Reviews

• JP

  John P

  Apr 2, 2026
  5.0
  These guys always hit it out of the park. I love coming here. Almost no wait and they know the business well.
• JC

  John Clement Chandran

  Mar 3, 2026
  1.0
  Probably the worst usps in Chicago...for such a huge location to only have 2 employees working at the customer service department is ridiculous. Stood there for 20 minutes. Witnessed someone who had a scheduled appointment being shunned and told to wait on the side while 15 to 20 people stand in line waiting for a really slow and inefficient workforce was truly a sad sight.
• AM

  Amanda Murphyao

  Feb 28, 2026
  5.0
  Is the escalator broken? Yes, but the elevator from the free underground parking lot with ample spaces works, and what other post office has three friendly, helpful clerks working at 5.30 pm on a Saturday? All of the (multiple) self serve machines in the second floor lobby also appeared to be functional. I imagine their busiest time is 11 pm on April 14 but I would go here any time for their excellent service!
• MI

  Mirrow Imagelaw

  Feb 24, 2026
  1.0
  USPS is the pits! Can’t get any answers on the phone it takes you from prompt to prompt. It’s ridiculous. Yet cost of stamp rising. One star is too much IMO.
• GM

  Georgia Meltzer

  Feb 22, 2026
  1.0
  If this location is not going to fulfill its promise of being open until 11 PM, they need to change their hours until the honest time they will be available to provide service to customers. If I would have known they were not going to be available at the time they promise to be available publicly, I would’ve skipped the trip. I did nothing wrong. I was here before the closing time, by several minutes, and I was unjustifiably denied service. Detailed explanation of incident: The cardiss Collin’s location in downtown Chicago is posted to be open until 11 pm on Saturdays, as was confirmed by the business online and is posted on the building. My bus ran late but still I arrived at the second floor customer service desk at 10:55 pm, and the gate was closed. One employee walking away with her purse (young, full bodied, dark complexion, red dreadlocks). I asked her why it was closed because it wasn’t 11 pm yet, and she just shook her head and kept walking away. I then tried speaking to anyone through the gate, and they told me they close early on Saturdays. I told them it wasn’t 11 pm yet, and they still didn’t open the gate. USPS provides a much needed service partly funded by citizens tax dollars, and in this big city, Chicago, there’s really no reason for why the clerks can’t keep the gate open until the confirmed time. Some people have disabilities, buses run late, I walked a mile through snow, *still* was lucky enough to get there on time, and it closed early for no particular reason. All the trouble I went through (I then had to walk another mile through snow back to the bus stop), my wasted bus fare money… all because this location couldn’t stay open until the posted hours— it would not have inconvenienced the clerks to have provided the service they are paid to provide. It’s not acceptable because it inconveniences customers far more than the paid clerks, when they essentially fall short (in the most easily avoidable way) on a job they are paid (and eventually given a generous pension) to do. Granted this is a major city, with no shortage of citizens who need this service, it’s baffling and disrespectful to the citizens who pay for this service. I have photo evidence on my phone showing the time and their gate fully closed denying entry to customers. In all honesty, if the workers can’t offer the service posted on the doors, they’re unable to fulfill the job requirements and should be replaced. I just filed a complaint with USPS about this disrespectful lapse of service to customers. This is the downtown of a massive major city, so there’s really no excuse. If the clerks cannot provide customer service that fulfills the job requirements, they should be replaced—there’s many people who would be more than glad to do their comfortable sitting down job, and receive their decent paychecks and pensions to *actually* provide the service they are paid to provide.

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