United States Postal Service

1.8
523 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2522 W Lawrence Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2522 W Lawrence Ave, Chicago, IL
60625, United States

Hours

Reviews

1.8
523 reviews
5 stars
80
4 stars
14
3 stars
11
2 stars
25
1 star
393

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and poor attitudes from employees.

Operational Issues

Customers frequently reported that the location closes earlier than advertised, leading to wasted trips and frustration.

Appointment Management

Many customers experienced issues with passport appointments, including cancellations without notice and staff unavailability, causing significant inconvenience.

Service Efficiency

Reviews indicated consistently slow service, with long wait times and inadequate staffing contributing to a negative customer experience.

Supplies and Resources

Customers noted that the location often runs out of essential supplies like stamps and envelopes, further complicating their visits.
  • AS
    Andrea Shlimon
    6 days ago
    5.0
    I came here to ship a package and needed to buy the box for shipment. The gentleman working here Friday night a couple of weeks ago was the nicest USPS employee i've ever experienced. He was patient, informative, nice and helpful. Also I came an hour before closing and no line! The USPS gets a bad rap for being slow, long lines and having impatient and not-so-helpful staff. This particular employee changed my perception. I'm thinking about coming back for my passport photo!
  • MP
    Madison Pickett
    Nov 13, 2025
    1.0
    I love USPS so much but my god if you want to close before the POSTED TIME then just CHANGE THE TIME I can't get here well before closing one more time to see it closed it's infuriating!!!
  • NR
    Narda Ramirez
    Nov 13, 2025
    1.0
    If i could leave zero stars I would. They lost my package and I'm certain it's just sitting in there somewhere but no one wants to lift a finger to look. I've gone twice in person. I've done an online service request which was closed out, they told me to contact the sender for a replacement. that was their solution.
  • JH
    Jorden Hansen
    Nov 10, 2025
    1.0
    Made an appointment for passport services. Arrived and whole post office was closed. No announcements, no apology, no one to contact. Try to book your services somewhere else .
  • BC
    Ben C
    Oct 28, 2025
    1.0
    This place is a joke. I was buying an empty envelope. There was no pen around. All those pen stands or holders were broken with no pens. There was a space pen refill but it's either out of ink or clogged. So I asked the clerk nicely if I could borrow a pen. She said she had no pen. Are you seriously? This is an office. You have a 4-line counter and not a single pen? She was really rude. The customer she served shook his head when he left.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.