United States Postal Service

1.8
160 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1805 W Monterey Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1805 W Monterey Ave, Chicago, IL
60643, United States

Hours

Reviews

1.8
160 reviews
5 stars
24
4 stars
5
3 stars
5
2 stars
6
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers expressing frustration over poor service and lack of assistance.

Mail Delivery Issues

Customers frequently reported problems with mail delivery, including packages marked as delivered but not received, and inconsistent mail service.

Staffing Problems

Many reviews mentioned understaffing and long wait times, with customers often experiencing delays and inadequate service due to a lack of available employees.

Positive Experiences

Despite the negative feedback, some customers noted positive interactions with specific staff members who provided helpful and courteous service.

Professionalism Concerns

Overall, there were significant concerns regarding the professionalism of the staff, with calls for better training and management to improve customer interactions.
  • JF
    Josh foe
    Oct 28, 2025
    1.0
    10/28/25 12:31 pm the employees on this shift was very very unhelpful as well as unprofessional & when offered to speak to a supervisor another employee was telling the other employee No.. yeah, very unprofessional & don't need to be overseeing ppl mail, but more information is being gathered.
  • RM
    Robin Murchison
    Jul 15, 2025
    1.0
    I haven’t had my regular mailman in months and I haven’t been getting all of my mail they are stealing your debit card and credit cards.I’ve called my credit card company 3 times to issue me another card and of course the post office don’t have an answer on why I haven’t been getting all of my mail.
  • DH
    Deborah K Hollinger
    Jun 27, 2025
    5.0
    Mrs. Johnson answered the phone on a day that I was dealing with a package that needed to be STOPPED from delivery. She stay in touch with me on 3-4 separate occasions to intercept this delivery from being delivered to a family who had lost their Mother. Mrs. Johnson was very professional, courteous, and knowledgeabl. She immediately understood the delicate situation our family was in, and she went Above and Beyond to right the situation. Thank you so much Mrs. Johnson for all your diligence. You are a godsend to the Community!!!! Sincere, Mrs. K Woods.
  • NJ
    Nicholas Johnson
    Jun 20, 2025
    1.0
    Usually do USPS Click-N-Ship. This is the only post office I’ve been to that’s been confused every time I use it. First time I brought in two packages with one code, the employee told me that that’s not how it works (It is, you get one code for however many labels you print, and they print one after the next). After she told me to step out of line to “figure myself out” I asked her to just try to scan it. When I asked her to just try, and she did, she said “that must be new,” like it hasn’t been a feature for at least two years now. Today, I came in with two packages and one code. Now, I made a mistake and forgot to attach one of the labels when checking out online. I didn’t realize this, asked the employee today to scan and said that they should both pop up (as last time I had to ask the employee to just try). I got one package to pop up, and then when she said that they “don’t come on one code. There needs to be two.” While is still unequivocally wrong, I said I’d check the email, where I found I forgot to attach both. I said “Oh, yep. I forgot to attach the code, I’ll just… return.” She said “Yeah, and bring me lunch next time…” and followed it up saying that I “tried to snap at me.” I didn’t? I understand that USPS employees constantly get incompetent customers. I didn’t want to be one of those, but when I had one employee pretend a feature that was firmly established was “new,” last time, I’m going to ask to retry to scan the code next time. All this to say: Rude employees so far, and I’ll be back with packages on one label over and over. They better get ready to scan.
  • IV
    Indre v
    Jun 11, 2025
    1.0
    I arrived at 5:45pm (closing time is supposed to be 6:00) and the doors were locked. No sign, nothing, saying why.There were 3 other random people who also came but had to turn around and leave. I went to the back door where they were loading a truck and a postal worker shrugged their shoulders when I asked why the front door was locked. Not helpful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.