United States Postal Service

1.9
547 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1723 W Devon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1723 W Devon Ave, Chicago, IL
60660, United States

Hours

Reviews

1.9
547 reviews
5 stars
93
4 stars
18
3 stars
10
2 stars
20
1 star
406

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Delivery Issues

Numerous complaints about lost packages, delayed mail, and inconsistent delivery services were noted.

Long Wait Times

Customers frequently mentioned long lines and slow service, often exacerbated by understaffing.

Mixed Experiences

While some customers praised individual employees for their helpfulness, overall experiences varied greatly, leading to a polarized view of the service.
  • AC
    Anthony Cesnik
    6 days ago
    5.0
    Pretty lovely vibe around 5 PM at least
  • JW
    Jasmin Walker
    Dec 16, 2025
    1.0
    Absolutely horrible! My letter mail delivery is inconsistent at best, and they have outright told me they “won’t deliver a package”. It feels like I’m living in an SNL skit.
  • CC
    Cameron
    Dec 15, 2025
    5.0
    USPS gets a bad rap, sometimes deservedly, so I want to shout out this branch, where I have almost never received anything but fast, friendly, competent service. I have rarely experienced a line and am usually in and out in a few minutes. I go out of my way to go to this branch rather than the one I am actually assigned to!
  • DS
    Daniel Stell-Strain
    Nov 24, 2025
    1.0
    Just irritating that there seems to be no effort put into this place. The customer service was miserable and just plain rude. Disheartening to say the least.
  • SS
    Sydney
    Nov 18, 2025
    5.0
    Lorenzo is the best I was missing a package that never got delivered and he found it for me so quickly. He is awesome thank you Lorenzo!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.