United States Postal Service

1.8
542 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1723 W Devon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1723 W Devon Ave, Chicago, IL
60660, United States

Hours

Reviews

1.8
542 reviews
5 stars
90
4 stars
18
3 stars
10
2 stars
20
1 star
404

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and empathy.

Package Handling

Numerous reviews mentioned lost or delayed packages, with customers expressing frustration over the handling and delivery of their mail.

Staffing Issues

Frequent complaints about understaffing and long wait times were noted, with customers often waiting in long lines due to insufficient clerks available.

Inconsistent Service

While some customers had positive experiences with specific staff members, many others reported inconsistency in service quality, leading to dissatisfaction.

Passport Services

Several reviews criticized the passport service, citing issues with appointments and unavailability of staff to assist.
  • SS
    Sydney
    6 days ago
    5.0
    Lorenzo is the best I was missing a package that never got delivered and he found it for me so quickly. He is awesome thank you Lorenzo!!!!
  • SK
    Sada Kumarova
    Nov 13, 2025
    1.0
    It’s been two month since I moved, and still they don’t deliver and sending back my mail and packages to sender, because my name is not inside of mail box? Can anyone tell me where my name supposed to be , so they start delivering my mail, 2 month!!!!!!!!!!i asked for hold they don’t do that here!!!
  • PF
    Patrick Fahey
    Oct 24, 2025
    1.0
    Asked Mail woman that I found all this unclaimed mail in package room, and she told me it was her first time at 5700 N Ashland and she said it wasn’t her concern and to leave it here I found it. She had a real attitude and her complaining about me to her friend on the phone who she was talking to while delivering mail. Patrick Fahey This was at 6pm on Friday 10/24
  • TC
    Tess Creates
    Oct 10, 2025
    1.0
    Missing package.
  • AC
    Audrey Churchill
    Oct 2, 2025
    2.0
    Some of the staff are courteous, others, not really. Lower your expectations, so you won't be disappointed. I have been waiting over a month for the lock to my P.O. Box to be changed, and they keep putting the prior box owners mail into my box, despite my asking repeatedly for them to stop. People are sitting around doing nothing a lot when there are packages piled up. Not a good look.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.