United States Postal Service

1.7
402 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2405 N Sheffield Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2405 N Sheffield Ave, Chicago, IL
60614, United States

Hours

Reviews

1.7
402 reviews
5 stars
53
4 stars
11
3 stars
11
2 stars
13
1 star
314

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers feeling disrespected and berated.

Hours of Operation

Customers frequently report that the post office closes earlier than the posted hours, leading to frustration and inconvenience.

Long Wait Times

Many customers experienced long wait times, often due to insufficient staff available to assist.

Self-Service Issues

The self-service kiosks are often reported as malfunctioning or slow, causing additional delays for customers.
  • CP
    Cindi Posthumus
    Dec 29, 2025
    1.0
    No clerk. Last time I was here a few weeks ago, same thing.
  • AF
    A F
    Dec 29, 2025
    1.0
    12+ people waiting at the self service kiosk. workers at the counter said they were unable to help with anything except purchase of stamps. how is someone at a post office not qualified to scan a pre paid label qr code? i am not saying that folks here are unable to fulfill their job requirements, but truly, how is nobody at the post office able to scan QR codes? i want to note that they usually do but on this particular day, they said none of them could. ….. ?? so frustrated!!
  • LT
    L T
    Dec 29, 2025
    1.0
    Just close down this location. Actual staff assigned are typical slow and apathetic government workers. You know it’s bad when the line for self service is 6 people deep and only one person is talking with the counter agent. People obviously rather not deal with the poor customer service.
  • VC
    Veronica Connolly
    Dec 21, 2025
    1.0
    So bad no one here cares about anything
  • AV
    Ann Vogl
    Dec 20, 2025
    1.0
    It's 9:50 on Saturday morning before Christmas and doors are locked!! Supposed to open at 9 am!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.