United States Postal Service

1.3
253 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2302 S Pulaski Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2302 S Pulaski Rd, Chicago, IL
60623, United States

Hours

Reviews

1.3
253 reviews
5 stars
15
4 stars
3
3 stars
6
2 stars
5
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight extremely poor customer service, with employees described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers report consistent problems with package deliveries, including packages marked as delivered but not received, and frequent delays.

Staff Competence

Reviews indicate a lack of training and professionalism among staff, with complaints about employees not knowing how to perform basic tasks.

Operational Hours

Customers express frustration over inconsistent operating hours, with reports of the post office being closed during posted hours.

Community Impact

The service issues have led to significant dissatisfaction in the community, with many residents feeling neglected and underserved.
  • AS
    Ashley Smith
    Oct 15, 2025
    1.0
    TERRIBLE customer service and drivers lie all the time about delivering packages even when there is literal proof that they didn’t do anything. Would not recommend going here to do anything
  • VT
    Vanessa Tate
    Oct 14, 2025
    1.0
    The worst customer service and the worry mail delivery.
  • KP
    Kimberly Perry
    Oct 7, 2025
    1.0
    Why is it so hard to get package delivered on the day it's posted always postponed just want ok service not great but just ok wow
  • CN
    Charlie Neumann
    Aug 27, 2025
    1.0
    Worst employee ever. Didn't let me mail out a stateside letter to Wisconsin. I went today at 3:30pm, not even closing time. She said they don't mail out Priority Mail Express letters, first time ever, and to go to the post office in Pilsen. Complete trash. Close it down. The post master needs to investigate this place, train up their incompetent employees on how to use a computer at the front desk to send mail. I have gone to post offices in New Jersey, Germany, Virginia, and this is the first post office that refuses to work. Do better
  • MD
    Maria Diaz
    Aug 25, 2025
    1.0
    This is the second time this has happened. It says an attempt was made for delivery, but it was unsuccessful. This time I called and asked the customer service if I did not get a slip can I or someone else still go pick up the mail - they said yes, just with the tracking number. I waited on the phone for 50 minutes for this information OR to assign someone else to pick it up. My husband went with a picture of my ID- and they said they could not give it to him. The package was undelivered because of how heavy it is, yet it is not a big item. Isn't the point of delivery drivers to DELIVER the mail?! This is unbelievable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.