United States Postal Service

1.3
259 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2302 S Pulaski Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2302 S Pulaski Rd, Chicago, IL
60623, United States

Hours

Reviews

1.3
259 reviews
5 stars
15
4 stars
3
3 stars
6
2 stars
5
1 star
230

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with mail and package delivery, including delays, missing items, and inaccurate tracking statuses.

Customer Service

Feedback highlighted consistently poor customer service, with employees described as rude, unhelpful, and dismissive of customer concerns.

Staffing Problems

Many reviews mentioned understaffing and long wait times, indicating a lack of adequate personnel to handle customer needs effectively.

Incompetence

Customers expressed frustration over the incompetence of staff, including mishandling of packages and failure to follow delivery instructions.
  • AT
    Angie Trinidad
    Dec 30, 2025
    1.0
    I have not received mail in 2 weeks and have made a complaint and a 2nd complaint. I think it's time to call the I-Team on this post office. I go to post office they tell me it's out for delivery and I don't get any mail.
  • TS
    Tecumseh Sherman
    Dec 24, 2025
    1.0
    Didn’t allow me too send my mail because I had blue tape on the package , Cited website rules , but the website said cord, strings, twine.. So they just lie Because they can This place has bullet proof windows for a reason Run
  • EJ
    edith bayona jaimes
    Dec 17, 2025
    1.0
    Hola hice un cambio hace 2 meses y no me llega la correspondencia a mi nueva dirección agradezco que por favor no se me pierda ya que tengo información muy importante y no quiero perderla
  • AB
    Akio Benjiro
    Dec 11, 2025
    1.0
    No clerks, no services, only drop off 😰
  • SR
    Sherita Renee
    Nov 30, 2025
    1.0
    On more than one occasion I have literally caught the carriers mishandling my packages. They do not place my packages on my front steps. They literally throw them over the fence without even trying to come into my yard and little do they know, I have them on camera.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.