Brand Certified
United States Postal Service
3.6(126 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
2011 W Montrose Ave, Chicago, IL
60618, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2011 W Montrose Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
3.6
126 reviews
5 stars
77
4 stars
4
3 stars
2
2 stars
4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff, particularly Toni Marks, for being friendly, helpful, and efficient.
Service Quality
While most experiences were positive, some customers reported issues with service quality, particularly regarding address changes and package handling.
Atmosphere
The atmosphere was described as pleasant and welcoming by many, although some reviews noted instances of rudeness from specific staff members.
Efficiency
Customers appreciated the quick service and short wait times, although there were complaints about slow service during busy periods.
Location Convenience
The post office's small size and convenient location were frequently mentioned as advantages, despite some concerns about staffing levels.
- ASAlex SFeb 12, 20265.0Another review for Toni Marks. (I am going to ask my carrier later how to get the feedback to the power that be so she can get a raise.) This post office is busy, and way too small. However working with Toni made up for all that. She patiently answered everybody’s questions. One lady had to ship like 10 large boxes abroad and she patiently worked on each box while somehow keeping the line moving for other customers and answering their questions. Every once in a while she would let everybody know she was doing her best getting the line moving and thank them for their patience. She was so kind and warm, reminds me of the kind of experience I had at small town post offices. And Tony is a notch above compared to even that. I came by because I had issues with one of my packages where my post office— and the reps working the 1-800 customer service line, said there was nothing they could do. Toni looked into the issue and advised me about the next steps. I so appreciated her time and her kindness.
- DADaniela ArziniegaFeb 12, 20265.0Toni Marks is the best!! She is super sweet, professional and never makes you feel rushed or like you are being annoying. Hope she is getting paid millions:))!!!
- CDChelsea DubickFeb 6, 20265.0This is my preferred usps. The lady who works here most of the time is really kind. Has shorter lines *most* of the time, but even when the line is long the vibe is fine. Easy to drop off.
- KMKathi MarshallJan 30, 20265.0Toni Mark's was wonderful. Clone her and put her clones at the Irving Park and Southport post office.
- LLLaurenJan 16, 20263.0I’ve had good experiences with simple package drop offs here but had a very bad experience with in-person change-of-address. I was unable to change my address online, so I had to visit a store and complete the paper form, which seemed very simple. However, the employee did not correctly complete the change, which caused an alert in the USPS system for potential fraud, delayed my change of address by multiple weeks, and made me unable to receive mail. After resolving this with my new local post office, they informed me that this post office filed the address update incorrectly. Advising caution if you are visiting for a change of address.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 2011 W Montrose Ave?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this USPS location?
Yes, many Post Offices including this one accept first-time passport applications for the U.S. Department of State. You should complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most USPS locations offering passport services have set hours and require appointments via the online scheduler, although some limited walk-in hours may be available.
Can I get a passport photo taken at the 2011 W Montrose Ave Post Office?
Passport photos can be taken at most locations offering first-time passport services, but appointments for photos should be scheduled online.
What is the fee for a passport photo at this USPS location?
The current cost for a passport photo at USPS is $15.
How can I obtain a PO Box at this Post Office?
You can apply for a PO Box online or in person at this location. Two valid forms of ID are required for in-person applications, and the online process is quick and secure.
Are PO Box prices fixed or do they vary?
PO Box prices vary by location. You can check prices online by entering the postal code for this area.
Is 24/7 access available for PO Boxes at this USPS Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but specific hours may vary; it's best to confirm with this local office.
Which nearby public transportation stop can help me reach the United States Postal Service at 2011 W Montrose Ave?
The Montrose and Damen transportation stop is nearby and can be used to conveniently access the Post Office location.
What nearby places can I visit before or after my visit to the Post Office at 2011 W Montrose Ave?
You might enjoy visiting nearby attractions such as Giordano's Pizza for a meal, Ravenswood Used Books for browsing books and gifts, or Teddy's Ice Cream for a sweet treat before or after your postal visit.
Are there any nearby services close to the Post Office for additional needs?
Yes, nearby services include Glenda Tolentino-Moser State Farm Insurance, Montrose Cleaners for laundry and dry cleaning, and Chicago IL Locksmiths for lock services, which could be convenient to pair with your Post Office visit.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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