United States Postal Service

3.6
120 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2011 W Montrose Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2011 W Montrose Ave, Chicago, IL
60618, United States

Hours

Reviews

3.5
120 reviews
5 stars
72
4 stars
4
3 stars
1
2 stars
4
1 star
39
  • ON
    Olivia Nicole
    1 day ago
    5.0
    Honestly, it feels oddly like a pleasure to come here because the staff is just so friendly and sweet. There's one person in particular, Toni Marks, who is always working the desk, and she is so helpful and has such a pleasant energy. As a bonus there is often no line or if there is, it's very short.
  • EC
    Elizabeth Collins
    4 days ago
    5.0
    I’ve never been to such a wonderful post office in Chicago. The lady working the counter today was incredibly efficient and so sweet. Apparently other reviewers think so as well. Toni deserves a giant raise because she was holding it down!
  • CL
    Carlos Lucero
    Jan 2, 2026
    5.0
    Toni Marks is the kindest and most helpful!
  • GS
    George Starr
    Dec 31, 2025
    5.0
    This is a great little Post Office. The best one in Chicago, in my experience. Efficient, with friendly staff. Just what a Post Office should be.
  • AD
    Abigail Dye
    Dec 9, 2025
    5.0
    Toni is amazing—she is the reason I travel a little farther to go to this branch. She’s always helpful, efficient, clear, and kind.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.