United States Postal Service

1.7
347 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2035 S State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2035 S State St, Chicago, IL
60616, United States

Hours

Reviews

1.7
347 reviews
5 stars
43
4 stars
14
3 stars
8
2 stars
11
1 star
271

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise friendly and helpful service, while others report rudeness and unprofessional behavior.

Efficiency

Many reviews highlight slow service and long wait times, often due to understaffing.

Package Handling

Numerous complaints about lost or mishandled packages, with customers advised to always get a receipt for dropped-off items.

Cleanliness and Organization

Several reviews mention poor organization and cleanliness at the location, contributing to a negative customer experience.
  • JB
    Jewel Burns
    4 days ago
    1.0
    Very slow service. Even with few customers, there was only one staff member on duty, resulting in a long and unnecessary wait.
  • NN
    Nick Napoli
    Dec 24, 2025
    5.0
    Reviews of this place are wild and don’t reflect the quality of people here. The guy Hall at the counter who’s been here for many years and all the rest of the staff today and every time I’m in here are go above and beyond. I always see them laughing it up with customers and being helpful too. Today they came around the counter and helped me find the right box, helped package my stuff up with the tape and made sure it was all right. All while being personable and funny and genuinely good human beings. Five stars
  • DR
    D R
    Nov 17, 2025
    4.0
    One of the friendliest and pleasant Post Offices in the city. Staff are great and no matter how busy always positive and helpful. What a welcome.
  • RR
    rafael robles
    Oct 17, 2025
    1.0
    Very slow service, not organized. Save the time and don't come here.
  • SS
    Saumdd
    Sep 29, 2025
    4.0
    I found them (staff) very helpful. Plus, they were able to answer my questions.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.