United States Postal Service

1.5
369 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1510 E 55th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1510 E 55th St, Chicago, IL
60615, United States

Hours

Reviews

1.5
369 reviews
5 stars
36
4 stars
7
3 stars
7
2 stars
14
1 star
305

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlight the staff's rudeness and unprofessional behavior, with many customers reporting negative interactions and a lack of basic courtesy.

Service Reliability

Customers frequently mention inconsistent hours and unexpected closures, leading to frustration and inconvenience.

Customer Experience

While some customers report positive experiences with specific clerks, the overall sentiment indicates a generally unpleasant atmosphere, particularly due to the behavior of certain staff members.

Efficiency Issues

Many reviews point to slow service and long wait times, exacerbated by understaffing and disorganization.

Community Impact

Customers express disappointment in the lack of improvement despite ongoing complaints, indicating a negative impact on the local community's perception of the USPS.
  • SP
    Savannah Peralta
    6 days ago
    2.0
    Post office is always closed too early and I never get to check my P.O. box. Hours state that it’s open until 6 pm but last Thursday it was closed at 4 pm. Today I came by at 4:45 pm and it was closed again, but a post office worker from another store reopened it for the people waiting outside. Shout out to Tamika for her patience and great service, but the regular workers were nowhere to be found.
  • DD
    Doug Driesel
    Nov 17, 2025
    1.0
    Rude service, if they decide to serve you at all. Closed for hours in the middle of the day. I know for a fact they've stolen my mail (tracking says it never left their facility, then just no more package, had to file a claim). Have lied to my face about their services at least twice.
  • SS
    Sona Santry
    Oct 25, 2025
    5.0
    The clerks were friendly, chatty, and extremely competent and efficient.
  • YE
    Yosya Ben Ephraim
    Oct 23, 2025
    1.0
    The Post Office on East 55th st in Chicago 60615 is providing an awful service. It is often closed when it supposed to be open. Just terrible.
  • KM
    K M
    Oct 13, 2025
    1.0
    Very rude staff. The self-service package machine couldn't measure my package so I had to get help at the counter. The short-haired woman working there was very ill-tempered and passive-aggressive. She was snippy the entire exchange and wouldn't make eye contact. After paying for the shipment she told me to put the package in the bin without specifying which one. There were unlabeled bins on both sides of the counter. She shortly gestured to one with an eye roll. After visiting this location, the plethora of 1-star ratings absolutely makes sense.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.