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United States Postal Service

1.9
(400 reviews)

Business Details

1859 S Ashland Ave, Chicago, IL
60608, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1859 S Ashland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1859 S Ashland Ave, Chicago, IL
60608, United States

Hours

Reviews

1.9
400 reviews
5 stars
66
4 stars
16
3 stars
9
2 stars
22
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of assistance.

Long Wait Times

Numerous reviews highlighted long lines and slow service, often with only one window open to serve customers.

Package Issues

A significant number of complaints were related to lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Staffing Problems

Customers noted that the location is often understaffed, contributing to delays and poor service experiences.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and positive interactions.
  • EL
    Edgar Lara
    3 days ago
    1.0
    Long lines, takes forever to get basic stuff done
  • KM
    Kseniia Maltby
    Feb 19, 2026
    2.0
    This is the only post office in the area, and two pleasant women work there. But there is one unpleasant woman who I encounter very often, and honestly, every time she is very rude and not very nice. I usually take this kind of thing lightly, but today she didn't properly attach the QR code to the package box, even though I asked her to do it again properly, or at least to press it with her palms so the sticker wouldn't get lost during transportation. I mean, I want it to reach the recipient, but she ignored me and was very rude. I'm worried about my parcels because I already sent a parcel at this post office once, and it didn't reach the recipient because the sticker came off somewhere along the way, and the parcel was returned to me, and only because the was old sticker under.
  • CC
    Christina Cration
    Feb 19, 2026
    1.0
    Out of six possible windows, only one is open. There are 12 people in line! To see a long line and not call for help is ridiculous. To manage a busy location like this and not have enough staff is even worse.
  • AC
    Ana C
    Feb 2, 2026
    5.0
    I went today 02/02 around 1:50 pm. Debbie helped me out & oh my god is she a sweet heart. She is sooo nice. She is the nicest worker in there. Thank you Debbie!🫶🏻
  • CR
    Carly Reprakash
    Jan 30, 2026
    1.0
    This post office sucks. There is barely any workers here meanwhile there is 15 people in line. Even when just dropping off a package you can’t drop and go because of the windows, and again there is a line. There is no self service machine or package drop off box either so it just makes it even worse.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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