United States Postal Service

1.9
386 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1859 S Ashland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1859 S Ashland Ave, Chicago, IL
60608, United States

Hours

Reviews

1.9
386 reviews
5 stars
63
4 stars
16
3 stars
9
2 stars
20
1 star
278

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees ignoring or dismissing requests for assistance.

Long Wait Times

Numerous reviews mentioned long lines and slow service, often exacerbated by understaffing and inefficiency.

Package Issues

A significant number of customers experienced problems with missing or misdelivered packages, leading to frustration and distrust.

Appointment Management

Customers expressed dissatisfaction with the handling of scheduled appointments, particularly for passport services, often facing delays and lack of communication.

Language Barrier

Several reviews highlighted the lack of Spanish-speaking staff in a predominantly Latino area, causing difficulties for non-English speaking customers.
  • TS
    Taylor S
    6 days ago
    1.0
    I’ve been waiting years for this review and it’s finally time! This is the worst post office and worst government facility in existence. Understaffed, unhelpful, and unfriendly. Always try to give the benefit of the doubt but a few dozen visits later, I see no room for improvement. Wish it could be no stars.
  • AA
    Abby
    Nov 12, 2025
    1.0
    Very bad service, I can say it is the worst one
  • LR
    LLuvia Ramirez
    Nov 6, 2025
    1.0
    It’s 9:30am they are still not open!! No one has come out to tell us why we are waiting 30 mins after the posted time they are supposed to open!! This is horrible!! There’s about 15 people outside waiting…
  • MM
    monique moore
    Nov 4, 2025
    1.0
    Worst post office ever and lazy mail carriers are no better. 3 of my packages are lost saying the attempted a delivery when I fact I seen the mail carrier driving down the street like a maniac and not stopping delivering mail. And low and be hold I get an email saying attempted delivery no safe location…. Whattt you didn’t even deliver it and no notification. Now I got to go to the post office and pick up my packages and hope that it’s there. I hate this place and can’t wait to move out this city.
  • NM
    Nicholas Mitchell
    Oct 14, 2025
    1.0
    The USPS truly needs to do an internal investigation into this location . The last 3 of my packages are marked as delivered and I never received either of them. The customer service is horrible. What was wild is that the three customers in front of me the day I visited were all complaining about packages marked as delivered but never arrived as well. I’ll be escalating this up to the postmaster of Chicago. This location is ridiculous and needs a complete overhaul. I’ve decided to call the USPS Office of the Inspector General on this particular location. They need to be held accountable in the event that they are mishandling our packages or worst, stealing them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.