United States Postal Service

1.8
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11033 S State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11033 S State St, Chicago, IL
60628, United States

Hours

Reviews

1.8
184 reviews
5 stars
28
4 stars
7
3 stars
3
2 stars
4
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and attitudes from clerks.

Mail Delivery Issues

A significant number of customers reported inconsistent mail delivery, including missing mail, packages marked as delivered but not received, and long delays in receiving mail.

Package Handling

Several reviews mentioned packages being mishandled, including being left in the rain, delivered to the wrong address, or arriving damaged.

Management Concerns

Customers expressed a need for better management and oversight, citing issues with staff performance and overall service quality.
  • SJ
    Shanna Jennings
    4 days ago
    1.0
    I paid extra for a signature delivery and I have it on video that the usps guy just walked up and threw the package on the porch, now I want my money back if I paid extra for you to do something then do your job or get another one if you don't like the one you got
  • SM
    Sonji Major
    Nov 11, 2025
    1.0
    The guy who works the window is smug and very rude. I don't understand how some people get a job! I don't have to say his name because he does a great job of making himself look bad..very poor customer service.
  • CC
    Chella Code
    Nov 4, 2025
    1.0
    The post service window clerk at the first window is in dire need of replacement due to his arrogance, rudeness, and lack of helpfulness. If he cannot approach his job with a friendly demeanor, perhaps retirement would be a more suitable option for him. His unwillingness to assist customers or provide any useful information is frustrating. Consequently, I have decided to seek out a post office in a more pleasant neighborhood, as I value excellent customer service in all my transactions. It is disheartening to think that such experiences are often confined to certain communities.
  • BR
    Bridjina Wiseman (Ms Renee)
    Oct 25, 2025
    1.0
    I get mail whenever they decide to deliver it. This is unacceptable. I have important nail, you guys fail to deliver it. It shows on my page that I have nail coming today and yesterday or the day before yesterday. Yet I have not received anything. Shows that nail was delivered today, yet I didn’t receive anything. Can someone please tell me what’s going on with my nail?
  • JM
    Judy Martin
    Oct 8, 2025
    1.0
    I don't like going to Roseland post office someone always standing at the door begging for money the door handle is filthy it's like visiting someone in prison the staff sit behind bullet proof glass .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.