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United States Postal Service

1.8
(190 reviews)

Business Details

11033 S State St, Chicago, IL
60628, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11033 S State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11033 S State St, Chicago, IL
60628, United States

Hours

Reviews

1.8
190 reviews
5 stars
29
4 stars
7
3 stars
3
2 stars
4
1 star
147

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and inconsistencies in mail and package deliveries, with some going weeks without receiving any mail.

Customer Service

Many reviews highlighted poor customer service, including rude and unhelpful staff, leading to frustration among customers.

Missing Mail

Several customers expressed concerns about missing mail and packages, with claims of theft or misdelivery being common.

Inconsistent Service

Customers noted that service quality varied greatly depending on the mail carrier, with some expressing satisfaction with their regular carrier while others faced ongoing issues.
  • KB
    Kelvin Brown
    3 days ago
    1.0
    Horrible service! They should have a negative section for certain establishments. Everyone in their act like their at home & your bothering them even though it’s their job EVERYONE! Just because your in the hood don’t mean you don’t have to perform to a particular standard. I wonder if anyone even will bother to do anything about it! They need a whole new staff 🤞🏿
  • PW
    Patricia Williams
    3 days ago
    1.0
    This is not a good one. Service is bad
  • KM
    kenyatta mullins
    Feb 9, 2026
    1.0
    THIS IS BY FAR THE WORST POST OFFICE EVER LIKE BAD BAD THEY ATTITUDES IN THE OFFICE IS HORRIBLE EXCEPT ONE LADY THE MAIL CARRIES NEVER DO THEY JOB IM MISSING SO MUCH MAIL THIS IS RIDICULOUS FOR REAL PEOPLE HAVE BILLS AND ALL TYPES OF THINGS COMING IN THE MAIL FOR THESE CARRIERS NOT TO BE DELIVERING OUR MAIL THEN YOU GO TO THE OFFICE THEY TELL YOU YOUR MAIL ON THE STREET BUT YOU NEVER RECEIVE IT……. THEY NEED TO BE SHUT DOWN AND GET A WHOLE NEW STAFF
  • MM
    Moha
    Jan 22, 2026
    1.0
    They needs to get someone who makes they workers accountable for so much mail that's missing with people info..they don't pay attention cause they be on the phone in deep conversations and not paying attention to the address they suppose to be delivering to Im always redoing their job by putting my neighbors mail in their box this is the worst facility they needs to revamp the people who is running it
  • SJ
    Shanna Jennings
    Jan 7, 2026
    1.0
    I paid extra for a signature delivery and I have it on video that the usps guy just walked up and threw the package on the porch, now I want my money back if I paid extra for you to do something then do your job or get another one if you don't like the one you got

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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