Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 116 S Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
196 reviews
5 stars
37
4 stars
3
3 stars
6
2 stars
11
1 star
139
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and unprofessional behavior.
Delivery Issues
Many reviews highlighted consistent problems with package delivery, including misdelivered items, packages marked as delivered when they were not, and significant delays.
Management Concerns
Several customers expressed dissatisfaction with management, citing a lack of accountability and ineffective handling of complaints.
Mixed Experiences
While many reviews were negative, a few customers reported positive experiences with friendly staff and efficient service.
- NBNakia BurressDec 24, 20251.0This location is extremely poorly managed, and my experiences here have been consistently negative. I have never encountered such a lack of accountability or professionalism. Legitimate complaints are met not with solutions, but with what feels like retaliation—such as packages being mysteriously “misdelivered” or marked delivered when they never arrive. In one instance, a package was thrown over a fence into a vacant lot. In another, a package was marked as delivered but never reached my mailbox, and I have video proof no attempt was made. I have also had packages marked as “attempted delivery, customer requested hold at post office,” which is completely false—I have never requested this. My mail and packages are sometimes held at the post office simply because the route carrier does not want to deliver them. Interestingly, substitute carriers consistently deliver my mail correctly and are professional and pleasant. The issues occur only with the regular route carrier. Where I come from, feedback and complaints are addressed proactively and used to correct problems. Here, I have been repeatedly gaslit, told that I am wrong, discouraged from complaining, and ultimately blamed for issues that are clearly not of my making. The manager never resolves anything and deflects responsibility instead of taking corrective action. This is a clear case of mismanagement. Customers should not be treated this way, and ongoing service failures should not be ignored or blamed on the person reporting them. I am now taking my paper trail and evidence to OIG since nothing was resolved.
- MPMya PipesDec 24, 20251.0Three day guaranteed shipping is a lie I have to wait a full week for my package even though my dad paid $100 extra for it to be delivered before Christmas. It hasn’t even left the airport yet what am I supposed to do now???
- KSKristin StalsbergDec 1, 20251.0go anywhere else
- CBChris BinionNov 12, 20251.0I will never understand how the postal workers put mail in the wrong boxes, with names CLEARLY ON THE BOXES
- JCJason CurryOct 18, 20251.0I regret moving in this area I get mail once a week twice if I’m lucky
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 116 S Western Ave?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need to schedule an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, but limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:30 PM, and closed on Sunday.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person at this Post Office with two valid IDs and a completed application form.
Is 24/7 access available to PO Boxes in the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary so check with this local Post Office.
Are there any nearby parks where I can relax before or after visiting the Post Office?
Yes, Sain Park is nearby and offers attractions and a hotel, making it a great spot to visit around your Post Office trip.
Where can I find a nearby place to grab a quick sandwich after mailing my packages?
Moon's Sandwich Shop, a fast food and diner option, is close to the Post Office for convenient meals.
If I need to handle financial transactions linked to mailing, is there a nearby financial service?
CoinFlip, which offers ATM and currency exchange services, is nearby to assist with financial needs.
What nearby public transportation or landmarks can help me locate the Post Office?
The nearby Nancy B Jefferson United States Post Office and United States Postal Service locations serve as prominent landmarks in the area to guide you.