United States Postal Service

1.6
171 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3639 W 79th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3639 W 79th St, Chicago, IL
60652, United States

Hours

Reviews

1.6
171 reviews
5 stars
16
4 stars
5
3 stars
8
2 stars
4
1 star
138

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and inconsistencies in mail and package deliveries, with many stating that items were marked as delivered without actually being received.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and unhelpful responses to inquiries about missing mail.

Operational Problems

Customers noted frequent operational issues, such as the system being down, long wait times, and inadequate staffing during busy periods.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the service.
  • DW
    Deneice Willis
    Jan 3, 2026
    1.0
    They are incompetent at this facility, the carriers deliver seems at their convenience, when you have a package delivery that State required signature, they just leave it on your door step, they don't ring either. And don't care,if it requires a signature usually it mean its something important? But they probably know what neighborhoods they can do this and get away with it.ans speaking with a manager is like speaking the carrier. just have a title because they do nothing but give an empty excuse.1 star is 1 too many but it doesn't allow 0 because that's what this office deserve.
  • DU
    DONT USE
    Dec 16, 2025
    1.0
    I live over here for 28 years and the service is horrible the person that retired 5 year ago was the best today people don't want to work this is sad .I try not to has people send me mail if it is very important ups it to me or I come get it
  • MR
    Monica Raschke
    Oct 30, 2025
    5.0
    No idea why this place has a bad rep, went there today, was out in less than 5 minutes, the lady working the counter was super sweet and everything was well stocked/clean. Nice post office
  • IS
    Ifeoma Sanchez
    Sep 13, 2025
    1.0
    I wish I could choose my post office for mail delivery. I definitely wouldn't choose this one. It's better than it used to be but it still sucks. I bypass Ashburn location and take all my outgoing mail to Oak Lawn. I wouldn't even buy stamps there. I signed up for informed delivery and received an email that an important piece of mail will be in my mailbox September 5th. Never got it. I called the post office (never a friendly voice) and Natasha said they can only trace mail with a tracking number and she will tell the carrier to keep an eye out for it. What does that even mean? How can he keep an eye out for it when he apparently delivered it to someone else's mailbox. I've received mail addressed to my neighbors on occasion. I was not hired to deliver mail so I leave it in my mailbox with a note for the carrier.
  • VE
    Vanessa Edwards
    Oct 11, 2017
    1.0
    i spoke to a young mail carrier who said, "the post office wants me to walk through your grass," of course when i called to verify what she said no one answered the phone and she was also rude even when i walked on the sidewalk and met her to get my mail she walked around me thru my grass to get to my neighbors house

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.