Brand Certified
United States Postal Service
1.3(334 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
7436 S Exchange Ave, Chicago, IL
60649, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7436 S Exchange Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.3
334 reviews
5 stars
19
4 stars3
3 stars
6
2 stars
6
1 star
300
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight unprofessional and rude behavior from staff, with many customers expressing frustration over poor service and lack of assistance.
Mail Delivery Issues
A significant number of customers report missing mail and packages, with many stating that items are marked as delivered but never received.
Long Wait Times
Customers frequently mention long lines and slow service, often with only one staff member available to assist.
Inconsistent Hours
Several reviews indicate that the post office closes earlier than advertised, leading to customer frustration.
Overall Dissatisfaction
The overall sentiment is overwhelmingly negative, with many customers expressing a desire for the location to be shut down due to ongoing issues.
- CJConsuela JohnsonFeb 18, 20261.0The new computer representative is a waste of time. You have to continuously repeat yourself because it can't hear nor compute. Turn it off. A waste of money and time. This will cause customers to be aggressive coming to the post office. Stop with the computer representative,ai. Let it go
- CCCarolyn CoeJan 27, 20261.0this post office, management team does nothing to improve customer service outcomes especially when it comes to the unprofessional rudeness of the postal carriers. resolutions are a myth with them. they protect the carriers that should retire or just do something else that requires less movement. i am beyond exacerbated when dealing with their attitudes when asked one question, " did you just deliver here?" or similar. if this management team cannot control the behavior of their staff, then they most be culpable with their attitudes.
- JNJermaine NelsonDec 24, 20251.012/23/2025 Scanned my package as delivered. It's not here, so I go to the this post office where my mail should be at. The guy at the counter tells me, that my apt building is UNDELIVERABLE. Told that the landlord needs to fix the access issues and then they will be able to deliver my mail. I say well since I am here let me get my mail and package. Then tells me it's against the policy of the post office to pass out mail over the counter for buildings they can't deliver too and told me I can't have my mail. They have my damn Christmas gifts I paid for, Scan as delivered but won't turn over the packages. Thieves ...
- MTMichael ThomasDec 17, 20251.0It is truly a shame that this establishment is responsible for our community’s mail service. I’ve never seen people more apathetic toward providing a service to people. Tracking the time, it took 1 hour and 23 minutes to learn my packages are not being delivered because the carrier is too lazy to read. Good news, the pick-up clerk is cute and helpful.
- RCR CooksDec 6, 20251.0scanning packages as delivered and not delivering them, then losing them is not acceptable. this is a frustrating, poorly operated place.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location in Chicago located?
The United States Postal Service is located at 7436 S Exchange Ave, Chicago, IL 60649.
What are the operating hours of the USPS at 7436 S Exchange Ave?
The USPS operates from 9:00 AM to 5:30 PM Monday through Friday, and from 9:00 AM to 2:00 PM on Saturdays. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are available at select locations.
Does this USPS location provide passport photo services?
Yes, passport photo services are available by appointment made through the online scheduler.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid forms of ID and a completed application. Online applications start at https://www.usps.com/manage/po-boxes.htm.
Is there 24/7 access to PO Boxes at this USPS location?
Most locations offer 24/7 lobby access to PO Boxes, but access hours can vary. Please contact your local Post Office for precise information.
Are there other post offices near the USPS at 7436 S Exchange Ave?
Yes, nearby post offices include the US Post Office and Post Office Charles A Hayes, which provides additional postal services in the area.
What dining options are available near the USPS on S Exchange Ave?
Nearby dining options include Granny's Kitchen, Grand Rising Cafe, Balaskas Family Restaurant, L & G Family Restaurant, and Sharks Fish & Chicken, offering a variety of American and fast food meals.
Are there financial services near the USPS location at 7436 S Exchange Ave?
Yes, nearby financial services include LibertyX Bitcoin ATM, CFSC Currency Exchange, Western Union, and 75th Currency Exchange for money transfers, currency exchange, and ATM services.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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