Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7715 S Cottage Grove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
7715 S Cottage Grove Ave, Chicago, IL
60619, United States
Hours
Reviews
1.6
210 reviews
5 stars
20
4 stars
8
3 stars
9
2 stars
12
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported severe issues with mail delivery, including packages marked as delivered but not received, and long wait times for service.
Staffing Problems
Many reviews highlighted chronic understaffing, leading to inconsistent service, early closures, and unprofessional behavior from employees.
Customer Experience
While some customers praised individual staff members for their professionalism, the overall sentiment was negative, with many expressing frustration over rude service and lack of assistance.
Operational Hours
Customers frequently noted that the post office often closed early or was not open during posted hours, causing significant inconvenience.
- JRJake Rosner6 days ago1.0They do not do Passport services at all, even though the website says they do and you can book appointments at this location. Do not book a passport appointment here!
- VIVanessa Irvin-BrownSep 23, 20251.0EITHER THEY'RE STEALING THE PACKAGES OR THEY'RE MISDELIVERING A WHOLE HECK OF A LOT OF PACKAGES. I CONTINUE TO GET DELIVERED PACKAGE ALERTS WHERE THE PACKAGES WERE NOT DELIVERED. I'VE MADE SEVERAL COMPLAINTS OVER THE YEARS TO NO AVAIL... ONE COULD ONLY ASSUME THAT THESE PACKAGES ARE BEING STOLEN BY THE EMPLOYEES OF THE POST OFFICE RATHER THAN DELIVERING THEM... EVERYONE IS ENCOURAGED TO FILE FORMAL COMPLAINTS WITH THE UNITED STATES POSTAL SERVICE... HOPEFULLY THERE'LL BE SOME CHANGES WITH NEW MANAGEMENT AND REPLACEMENT OF THE DERELICT AND LAZY EMPLOYEES THAT DON'T GIVE A CARE.
- PKperry knightSep 21, 20251.0Visited 8/29/25, after several years. The location was clean, however, it didn't seem welcoming. Although there weren't many customers, the wait times seemed lengthy. The location also has a hand made sign stating they don't accept cash. Whats frustrating about this is I planned to purchase a single stamp. Its already difficult to obtain services in the neighborhood. This adds to the difficulty. If you have cash find another location. Online right now, location listed as temporarily closed. Not sure when this occurred. Seems incorrect.
- RPRon P.Jan 25, 20235.0Great service from the ladies at the window.
- EEEverettNov 4, 20211.0Horrible.... haven't received mail in over 2 weeks...
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 7715 S Cottage Grove Ave?
You can send mail and ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, thousands of Post Offices including this location accept first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to get passport services at this Post Office?
Most passport services require an appointment using the online scheduler, although limited walk-in hours are offered at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sunday.
How can I reserve a PO Box at this facility?
You can search available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; access hours may vary so please check with this specific Post Office.
What is the fee for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
What nearby places can help me when visiting this USPS location?
Nearby USPS Collection Point and James E. Worsham Post Office offer additional postal services; CBA Community Center in Chatham can be visited for sports and recreation before or after your postal visit.
Are there nearby dining options close to the Post Office at 7715 S Cottage Grove Ave?
Yes, you can find Subway and Chicagoghetto2 nearby for quick meals or casual dining before or after your visit.
What community and professional services are close to this Post Office that I might want to explore?
Chatham Business Association offers community services and professional support nearby; for beauty services, you can visit Chicago Natural Hair Gallery or Haji Healing Salon in the area.