Brand Certified
United States Postal Service
1.6(215 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
7715 S Cottage Grove Ave, Chicago, IL
60619, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7715 S Cottage Grove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
United States Postal Service
7715 S Cottage Grove Ave, Chicago, IL
60619, United States
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.6
215 reviews
5 stars
21
4 stars
8
3 stars
9
2 stars
12
1 star
165
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported persistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and delays in mail service.
Customer Service
Feedback highlighted a lack of professionalism and rudeness among staff, with many customers expressing frustration over unhelpful and dismissive attitudes.
Operational Problems
The post office frequently closes unexpectedly, has long wait times, and is often understaffed, leading to poor service and accessibility issues.
Community Impact
Customers noted that the service quality appears to be worse in certain neighborhoods, raising concerns about equity in service delivery.
- MAMarshall AndersonJan 29, 20261.0I dont know what the issue is delivering to my address but I have had multiple packages delivered to the wrong part of my building complex on multiple occasions. I have also had multiple packages not delivered with the reason being pa page was undeliverable because entrance is inaccessible. This is bullshit when the gate to the complex is busted and always open and the walkways to the mail boxes and entrances to each of the 4 sections of the building are always clear. Also even when the package has clear instructions to ring doorbell my doorbell has never rung once, I know because im always home. These issues have been persistent since I moved to this location 5 years ago. Im thinking its about time to try and get in touch with the state post master and file some complaints and possible get some investigations going into possible fraud or tampering with packages.
- THTee HJan 22, 20261.0This place has very rude and difficult employees. The USPS changed there policy December 2025 about how many days it will take then to process mail if you drop it in the mail box. This means your post mark date can cause you to be late on paying bills and legal it important docs could not get summited on time because they go of the post mark date. So they suggest taking your mail in and asked for a manual same day post mark. They refused to do it at this location and was very rude about it. It seems like the customers are more aware of the policies than the employees. When I finally got an agent on the phone I was told that they could post mark my mail for the same day. It's frustrating dealing with rude and misinformed employees.
- JSJeffrey J. SmithJan 20, 20261.0Waiting 3 months for USPS to install locks so my tenants can get mail. Call every day and 1 in 20 times I can get someone on the phone. It is beyond bad customer service. If it was a private co they would have been out of business decades ago. Waste of tax dollars.
- CBCarmalitta BrownJan 14, 20261.0This particular office is so unprofessional! They never open on time, the staff’s attitudes are just just despicable. This is what you allow in black communities! Please improve the quality of service
- JRJake RosnerJan 5, 20261.0They do not do Passport services at all, even though the website says they do and you can book appointments at this location. Do not book a passport appointment here!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 7715 S Cottage Grove Ave?
You can send mail and ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, thousands of Post Offices including this location accept first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to get passport services at this Post Office?
Most passport services require an appointment using the online scheduler, although limited walk-in hours are offered at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sunday.
How can I reserve a PO Box at this facility?
You can search available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; access hours may vary so please check with this specific Post Office.
What is the fee for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
What nearby places can help me when visiting this USPS location?
Nearby USPS Collection Point and James E. Worsham Post Office offer additional postal services; CBA Community Center in Chatham can be visited for sports and recreation before or after your postal visit.
Are there nearby dining options close to the Post Office at 7715 S Cottage Grove Ave?
Yes, you can find Subway and Chicagoghetto2 nearby for quick meals or casual dining before or after your visit.
What community and professional services are close to this Post Office that I might want to explore?
Chatham Business Association offers community services and professional support nearby; for beauty services, you can visit Chicago Natural Hair Gallery or Haji Healing Salon in the area.
Brand Certified Facts from United States Postal Service
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