United States Postal Service

1.4
302 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 700 E 61st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 E 61st St, Chicago, IL
60637, United States

Hours

Reviews

1.4
302 reviews
5 stars
18
4 stars
5
3 stars
7
2 stars
11
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing frustration over poor treatment and lack of assistance.

Delivery Issues

Many customers reported consistent problems with mail and package deliveries, including missing items, false delivery claims, and significant delays.

Management Concerns

There are widespread calls for better management and staffing, with many reviews suggesting a complete overhaul of the current team due to ongoing issues.

Long Wait Times

Customers frequently mentioned long wait times both in line and for service, contributing to a negative overall experience.

Unreliable Service

Overall, the post office is described as unreliable, with many customers stating they have not received mail for extended periods.
  • FL
    Frangelys Llelamo
    6 days ago
    1.0
    Malísima la atención , llegué le puse en mi traductor que quería retirar un paquete justo con el número de seguimiento y la chica ni me prestó atención además se puso. A limar sus uñas como si nada
  • LS
    Latoyakey Sanders
    Dec 26, 2025
    5.0
    This is the best place to get your mail 📬 from and send things to different people or places
  • TA
    Tea with the Assistant
    Dec 17, 2025
    1.0
    Be careful getting your Amazon deliveries through this post office during this holiday season. One of the workers opened my package, stole an item, and resealed the box with the clear tape they use at the post office. It’s better to have it delivered to Whole Foods. Update: This postoffice is under investigation because they do indeed have a problem with stealing customers mail/packages.
  • VH
    Viola Harris
    Dec 13, 2025
    2.0
    They can do a whole lot better than the way they have been. You better have exact change because they always talkin about,They don't have enough change for whatever the bill may be. Some of the women that work there are often mean and rude. They need to learn how to treat customers better and have enough change for the customers in this big establishment. Especially during holidays., it is not necessary to be that way. I think they should be retrained in customer service😔🫥
  • MN
    Marissa Nelums
    Dec 5, 2025
    1.0
    The Lady at the front with glasses and short hair is extremely rude! She is the reason I avoid this location at all cost! Just nasty and ride for zero reason. She should be fired

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.