United States Postal Service

1.4
296 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 700 E 61st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 E 61st St, Chicago, IL
60637, United States

Hours

Reviews

1.4
296 reviews
5 stars
17
4 stars
5
3 stars
7
2 stars
10
1 star
257

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing frustration over the lack of assistance and accountability.

Delivery Issues

Customers frequently reported problems with mail and package deliveries, including missing items, delayed deliveries, and false claims of delivery attempts.

Management Concerns

Many reviews called for a complete overhaul of management and staff, citing a lack of training and poor operational practices.

Long Wait Times

Customers consistently complained about long wait times both in-store and for package deliveries, often leading to frustration and dissatisfaction.

Overall Satisfaction

The overall sentiment is overwhelmingly negative, with many customers expressing a desire for the post office to be closed or completely restaffed.
  • RH
    Ronnie Hickmon
    6 days ago
    3.0
    Quick service
  • EW
    Eonna White
    Oct 7, 2025
    1.0
    shipped a package and the clerk told me i couldn’t receive a receipt with a tracking number. her exact words after i asked for the receipt “ that’s it. you can’t get a receipt. count 5 days after today.” the tone & deliverance was extremely unprofessional. i ship things all the time & never once was denied a receipt. in fact, i never had to ask for it.
  • SH
    Solomon Humphries
    Oct 3, 2025
    1.0
    Very slow service, rude employees. They don't deliver packages correctly or on time. If you call/email to try and get help they never respond. I've had numerous complaints and tried to talk to the manager, but they've never returned my call or answered my emails.
  • RR
    RW
    Sep 12, 2025
    1.0
    No, is certainly an answer if you cannot help a client but the disgusting and unnecessary attitude is TOO MUCH. I'm so sick of the HOSTILITY. Atp I think some ppl can only feel good if they're making others feel bad.
  • TT
    trinity “Trin”
    Aug 30, 2025
    1.0
    I HATE THIS POST OFFICE SO MUCH THEY DONT DELIVER TO MY BUILDING BECAUSE They say it’s nobody for this route. Nobody wants to take our route on 63rd and Maryland because it is too long so now the residents have to suffer and don’t get mail. We haven’t been getting mail in over weeks and then when we go to the post office to try to pick it up, they tell us the mail is on the truck. How is the mail on the truck if we don’t have a postal worker Heard from one of the employees quoted y’all route as a overtime route because y’all have no postal worker to deliver so if people wanna pick up overtime, we get mail if they don’t, we don’t get mail so now us as the residents we have to This is unacceptable. I have filed complaints with the post office. I have to talk to the manager. I spoke with the manager Danielle yesterday who told me oh I have three people out on y’all route delivering mail come home and there’s no mail so now they lie and lie to us this is so unacceptable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.