Brand Certified
United States Postal Service
1.5(284 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
8345 S Ashland Ave, Chicago, IL
60620, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8345 S Ashland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.5
284 reviews
5 stars
24
4 stars
10
3 stars
5
2 stars
16
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Delivery Issues
Many customers reported consistent problems with packages being marked as delivered without actually being received, leading to frustration and lost items.
Long Wait Times
Customers frequently mentioned long wait times at the post office, often with only one window open despite high customer volume.
Organizational Problems
Several reviews pointed out disorganization, including canceled appointments and staff not being trained or available to assist customers.
- MMMiraFeb 5, 20265.0Thank you usps for getting my misdelivered packages to me. I truly appreciate your strong efforts.
- ACAndrea CusicJan 16, 20261.0Do not make an appointment for your passport here unless you want a day of disappointments and ripping and running through downtown to get one. Called me the day of my appointment to tell me the lady who does the passports isn’t there… I guess no one else is trained to do it 😒
- VLVeronica LeyvaDec 22, 20255.0Two days before Christmas and they were ORGANIZED! I just needed to drop off some mail but I couldn't find the box and the lady that I asked was extremely kind. I haven't had that experience in many of the post offices, especially the ones downtown at the Federal plaza! Anyway, this film was awesome and I highly recommend
- ARAndrea RodriguezDec 17, 20251.0Package was supposed to be delivered Monday. They marked it that they attempted at 7:56pm but where unable to access the driveway. I live in an apartment building with NO DRIVEWAY. I checked my ring camera. No delivery was ever attempted. It's been 2 days and nothing has updated in the system. Keep in mind they delivered a package to the same address the day before with no issue. The absolute worst
- SBShaun BanksNov 14, 20251.0The only reason THIS location gets a star is because 1/2 of one isn't an option. They have THE WORST customer service on the south side of Chicago, only being slightly outdone by the location off 111th and State Street. The lines are routinely long, yet the staff are openly unbothered by it, frequently seen standing around engaged in conversations while people wait unnecessarily long times to be serviced. There's usually only one window of four open for service, with one exclusively for passports. If you have to patronize this location, pack a lunch and a folding chair, you're gonna need it.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 8345 S Ashland Ave offer?
This USPS location offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available.
What are the operating hours for this USPS office?
The Post Office is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 8:30 AM to 2:30 PM, and is closed on Sundays.
How can I rent a PO Box at this USPS location?
You can search, reserve, and apply for a PO Box online or in person by providing two valid IDs and a completed application.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check directly with this post office for specifics.
What nearby places can I visit before or after my postal visit?
You can explore Foster Park Fieldhouse for recreation or visit nearby restaurants like McDonald's or Harold's Chicken Shack for a meal.
Are there other postal facilities near this USPS location?
Yes, nearby postal facilities include Post Office Auburn Park and another US Post Office close by for your convenience.
What local health and beauty services are available near this USPS office?
Nearby options include Modern Age Dental Center and Happy Smiles Dental Office for dental care, plus Lillian's Salon and Xotic Nails for beauty treatments.
Where can I find customer support or additional contact options for this USPS location?
You can reach the USPS at this location by calling +1 773-239-5088 or visit their website at https://www.usps.com/postoffice.
Brand Certified Facts from United States Postal Service
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