United States Postal Service

1.5
145 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4222 W Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4222 W Madison St, Chicago, IL
60624, United States

Hours

Reviews

1.5
145 reviews
5 stars
15
4 stars
3
3 stars
2
2 stars
4
1 star
121

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including missing packages, claims of attempted deliveries without actual attempts, and packages being marked as delivered when they were not.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful, often failing to answer phones or assist customers effectively.

Long Wait Times

Customers frequently complained about long wait times at the post office, often having to wait for extended periods with only one or two clerks available.

Theft Concerns

Several reviews mentioned concerns about packages being stolen or tampered with, leading to distrust in the facility's handling of mail.

Management Issues

There were calls for new management and staffing changes, with many customers expressing frustration over the lack of accountability and poor operational practices.
  • AA
    AYOTRAV
    Dec 15, 2025
    1.0
    Had to reschedule a delivery, the day of the delivery I waited all day just to not get my delivery. They did not give an update nor did they answer the phone. Then the tracking system went down and now i dont know when I will get my package hopefully tuesday but who knows. This location needs new management or to be closed down honestly
  • KK
    Kay Khalour
    Nov 24, 2025
    1.0
    This is literally the worst post office . They never have your mail and have a 10000 excuses. Either move them people around or close the facility. They’re really a disservice to the community if they can’t help or service us correctly
  • EJ
    Earnest Jackson
    Sep 27, 2025
    1.0
    How you don’t deliver mail
  • BD
    Belladonna Devereux
    Aug 15, 2025
    1.0
    Just moved over here. And now they have stolen my package. It was very calculated and im absolutely disgusted that I will no longer be able to ship packages to my HOME. Yall are absolutely disgusting.
  • RS
    Rayshawn Sheppard
    Aug 11, 2025
    1.0
    If I could leave no stars I would the level of shear incompetence that the mail carriers in North Lawndale possess is astounding. Packages come up missing mail delivered late or not at all. Then customer service is no help as they give you the run around when you attempt to file a claim on an insured package. I guess this is why people invest in PO Boxes or have their mail held at the post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.