United States Postal Service

1.5
143 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4222 W Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4222 W Madison St, Chicago, IL
60624, United States

Hours

Reviews

1.5
143 reviews
5 stars
15
4 stars
3
3 stars
2
2 stars
4
1 star
119

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported missing packages, late deliveries, and claims of attempted deliveries that were not made.

Customer Service

Many reviews highlighted unprofessional and rude behavior from staff, with complaints about long wait times and lack of assistance.

Package Theft

Several customers expressed concerns about packages being stolen or tampered with at this location.

Inconsistent Service

Customers noted inconsistent mail delivery, with some receiving mail late or not at all, and frequent changes in mail carriers.

Facility Management

Reviews indicated a need for better management and staffing at the post office, with calls for new personnel and improved operations.
  • EJ
    Earnest Jackson
    Sep 27, 2025
    1.0
    How you don’t deliver mail
  • BD
    Belladonna Devereux
    Aug 15, 2025
    1.0
    Just moved over here. And now they have stolen my package. It was very calculated and im absolutely disgusted that I will no longer be able to ship packages to my HOME. Yall are absolutely disgusting.
  • RS
    Rayshawn Sheppard
    Aug 11, 2025
    1.0
    If I could leave no stars I would the level of shear incompetence that the mail carriers in North Lawndale possess is astounding. Packages come up missing mail delivered late or not at all. Then customer service is no help as they give you the run around when you attempt to file a claim on an insured package. I guess this is why people invest in PO Boxes or have their mail held at the post office.
  • RW
    Richard Weber
    Aug 2, 2025
    5.0
    I was initially frustrated and my package was 2 days late and getting it delivered was full of confusion, but when I came in they took my name and number and address and my package arrived an hour later. This location seems high stress and pretty thankless, so just a shoutout to my gals today for getting me what I needed. Thanks!
  • JW
    John Wick
    Jul 30, 2025
    1.0
    MY PACKAGE WAS STOLEN AGAIN!!!!! , my package said it was picked up at the usps facility when I was at work today , makes no sense since I was at work but I was just hoping that meant it was delivered at home , I got home and checked and I had no packages , I checked the cameras carefully today and mail carrier came for mail for my neighbors upsatairs but not for me , this is not the first time I’ve hade problems with this exact location , this problem never EVER happened at my old address with a different usps location . I’m very upset because I ordered jewelry and was hoping that this would not happen . I heard this location opens packages steals a lot , not only me but plenty of my neighbors have had packages stolen by having them change to being picked up at facility then getting “lost” at this facility . How is this facility even still open

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.