United States Postal Service

1.7
427 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3750 N Kedzie Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3750 N Kedzie Ave, Chicago, IL
60618, United States

Hours

Reviews

1.7
427 reviews
5 stars
61
4 stars
12
3 stars
7
2 stars
15
1 star
332

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Staff Attitude

Many customers reported negative experiences with staff attitudes, describing them as unfriendly, dismissive, and unprofessional.

Service Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration and dissatisfaction with service speed.

Facility Issues

Several reviews pointed out problems with the facility, including broken equipment and lack of proper signage, contributing to a chaotic experience.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific employees, indicating that experiences can vary.
  • GM
    George Mocodeanu
    Jan 2, 2026
    1.0
    I’m praying that they shut this post office down permanently and I am hoping that one day that the federal government will shut down the United States post office completely because it mismanagement and I hope that they will become an independent company
  • LS
    Louise Stracke
    Dec 29, 2025
    5.0
    Thank you for your help. My mom passed away and I had waited too long to change her address easily. Very helpful staff.
  • AA
    A
    Dec 13, 2025
    1.0
    The woman who identified herself as a “supervisor” was very rude to both customers and coworkers. Her behavior felt unprofessional, and it was surprising to see someone with that attitude in a supervisory role.
  • DC
    Deseree Caraballo
    Dec 7, 2025
    1.0
    I dropped off a package via drop off box and for over a week it has not been shipped. I now have to file for a missing package and wait for reimbursement
  • KC
    Kyle Castillo
    Dec 1, 2025
    5.0
    I went monday afternoon. No line, both clerks were kind and helpful. Sekf seeve kiosk wasnt working, asked the clerk where shipping label was, grabbed a shipping label, filled it, slapped it on, handed it to the clerk, they ask what shipping are you paying for, easy. No fuss if you know exactly what youre doing, they'll point you to what you need.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.