United States Postal Service

1.6
403 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3401 W Devon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3401 W Devon Ave, Chicago, IL
60659, United States

Hours

Reviews

1.6
403 reviews
5 stars
43
4 stars
10
3 stars
12
2 stars
11
1 star
327

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with specific employees receiving negative mentions for their behavior.

Long Wait Times

Many customers reported excessively long wait times, often with only one or two employees available to assist a large number of patrons.

Facility Issues

The post office was described as dirty and poorly maintained, with complaints about insufficient staffing and lack of basic supplies.

Inconsistent Service

While some employees received praise for their helpfulness, the overall experience was marred by reports of lost packages and miscommunication.
  • CR
    C R
    Jan 3, 2026
    5.0
    Review written 01/03/2026. They were able to quickly process my in-person ID verification for mail forwarding. Friendly professional employee. Note that it seemed to only be street parking in front of the street on busy street.
  • GX
    G X
    Dec 22, 2025
    1.0
    I don’t know why but it smells in here! The clerk asked me to step forward then she went in the back and didn’t come out for 10 minutes. The other 2 ladies sounded rude towards the customers
  • DP
    Dr Pruz
    Nov 22, 2025
    1.0
    Just the worst place on the planet
  • DD
    David deQuay
    Oct 25, 2025
    1.0
    Google search says you're open until 4 pm on Saturdays. Got here at 3:15 on Saturday to find it closed. Update your information!! Came in the other day also and got snarky attitude from woman at the window.
  • EE
    Elvis
    Sep 3, 2025
    1.0
    Horrible customer service from the Indian lady about my passport renewal. very rude with people.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.