Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3319 N Cicero Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
390 reviews
5 stars
117
4 stars
14
3 stars
15
2 stars
13
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional, leading to mixed experiences.
Package Issues
Numerous customers reported lost or delayed packages, with some expressing frustration over the handling of their mail.
Staffing Problems
Many reviews highlighted understaffing issues, resulting in long wait times and inadequate service during busy periods.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided exceptional service.
- CBcherie breauxDec 22, 20254.0Nice folks working here, very patient.
- NGNoemi GomezDec 2, 20255.0This 5 star review is for Katrina! I hope USPS knows what a gem they have as an employee. Her customer service was outstanding, very friendly and helpful.
- DMDoug MeyerNov 10, 20251.0I mean i think this post office closes shop anytime rain or a inch of snow drops. Ive had so many packages lost by this office it's insane.
- MMMariah MelendezOct 30, 20251.0The African American manager with dreads in the pony tail is incredibly rude. I went in to pickup a package today (10/30/25 around 11:40 am) that a member of my community (i am a streamer on the platform twitch) sent out to me for my birthday. I’ve never picked up a package from USPS but this person wanted to respect my wishes on not giving out my address. They (person sending package) assured me things would okay that all I have to do is pickup when it arrives with my ID. After the package was initially delayed I got the message it was at the post office and went to pick it up, the worker I dealt with initially I had no issues , he did briefly explain to me that I can’t just have a package sent to them to hold that I need a PO Box (idk what that is) or the person sending has to pay a holding fee; he did however check for my package letting me know there’s a possibility that it may have been sent back to sender because of the issue. He checks and comes out with this large box which I laughed to myself because I wasn’t expecting that , I didn’t notice tho that manager was behind him. They walk up and the manager with this rude tone says imma tell you this now cos this isn’t happening again” as if I planned that or knew what I was getting myself into , the tone is what threw me off. He then proceeded to say I can’t have packages delivered for them to hold for me , I need a P.O. Box or the person needs to pay for it being held (again in this rude tone). As he’s talking I feel myself getting overwhelmed because of his tone (clinically diagnosed with anxiety and panic Attacks, I have social anxiety so me going to the post office on my own was a lot) i tried to interject to explain how this is my first time , explaining me streaming and explaining they said they paid for X,Y,Z. He wouldn’t let me say anything he basically said no I was wrong nothing was paid for. I then said “you don’t have to talk to me that way” to which he said “I’m not you’re assuming I am” and continued to repeat himself when I tried to explain how he’s coming at me , he then threatened to have my packages sent back and ill be dammed if someone in my community who took the time and money to send me something has to go through that again . I stopped talking and just said “okay” to which he said “alright have a blessed day” in a condescending tone. The person I originally was dealing with went back to dealing with me & said “here’s your package, you can take it, have a nice day” (again no issue with that worker) I took my package , went to my car and had a break down. To be talked to like that over a misunderstanding when I’m fresh out of bed in pjs excited over my birthday gift and excited to stream me opening it was uncalled for. That man has a disgusting attitude and needs to learn customer service , cos if I myself didn’t work in retail , have anxiety and KNOW better , he would’ve definitely gotten a different reaction out of me. Disgusting.
- NFN. FloresOct 23, 20251.0Bunch of thieves!!!! First I'd like to say that my daily mail man is awesome! This review has nothing to do with him. This review is for all the sorting workers on site. I've had several packages mysteriously gone "missing" from this location. They always show "delivered" scan but it never even left the location. I was told by the front counter woman Mary Lou that each scanner has a GPS function and ALL of my stolen items were scanned IN HOUSE and NOT ANYWHERE close to home address! This has happened to several of my shoe orders, Poshmark clothing orders and as of this past week my updated bank card! This place should be investigated! Its gotten so bad that I know have all my orders delivered to a suburban address and EVERYTHING has arrived with no problems! Avoid this place at all cost or you'll be submitting claims left n' right all with your money up in limbo pending the results!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 3319 N Cicero Ave, Chicago?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos with an appointment.
Is scheduling an appointment necessary for passport services here?
Most passport services require an appointment via the online scheduler, though some limited walk-in hours are available.
What are the operating hours for this Post Office?
Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can search for and reserve PO Boxes online and complete the setup in person at the Post Office.
Does this location provide 24/7 access to PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for details.
Which nearby parking or transit options can help me get to the Post Office at 3319 N Cicero Ave?
Nearby spots such as the US Post Office Irving Park and Post Office Irving Park could serve as landmarks. Public transit options near Irving Park can assist in reaching the location.
Are there nearby places to eat or relax after visiting this Post Office?
Yes, you can visit Poncitlan Five, a Mexican and Latin American restaurant, or relax at J and L Lounge pub close by.
Where can I find nearby automotive services around this Post Office?
Nearby automotive options include Mcgrath City Mazda, Victory Toyota of Midtown, and Pinky Auto Body Shop for car buying, parts, or repairs.
How can I schedule a passport appointment for this location?
You can schedule a passport appointment using the USPS online scheduler at https://tools.usps.com/rcas.htm.